Phone says I have 2-3 bars of 4G, but I have little to NO service.

[elich]

I'm extremely frustrated. For the past several weeks, my boyfriend and I (both Verizon customers, both have Droid Turbo phones, on separate unlimited data plans) have been getting little to absolutely no service even though our phones both say we have anywhere between 2 to full bars of 4G.

He pays over $100 a month and is getting NO service! How is this happening, how is this okay? We're both so fed up with the frustration of not getting any service from our devices. 2 bars of 4G should be plenty enough to load a webpage or watch a video or send an email. But even having 3 bars of 4G doesn't get us ANYWHERE! It takes 15 minutes to load 10 seconds of a video on Netflix.

Almost considering canceling our plans and switching to a new carrier. We live on the road and don't have a solid wifi set up, so data is our only option to do what we need to for our work and leisure lives.

[lukevinyl]

How much data have you used so far in your bill cycle??

If you have reached the data -reprioritization limits this might be the cause....

[elich]

Around the time it started happening, I hadn't even used 20GB, but the problem persisted past "using" a little over 25GB. I hadn't even reached the throttle limit of 24GB when the issue started. And then a week ago my billing cycle reset and still nothing, the service did not get any better.

In the recent past, my boyfriend has been able to get up to 80+GB of functional service before he was really throttled. Why is this issue starting now?

[vzw_customer_support]

ELICH,

We definitely don't like to hear of such service issues. You deserve blazing fast speeds wherever you are! What is the zipcode that this happens in? Does it happen both indoors and outdoors?

- JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[elich]

Thanks for getting a hold of me Joseph. It's mostly indoors in our mobile

home, but we never use to have this problem until recently - the past 3

weeks. It was happening a bit while we were in Virginia (zip code 24091)

and now we're in Ohio (zip code 44086). Our service is really slow outdoors

and pretty much everywhere we go, but basically non-existent in our home.

On Jul 23, 2017 1:13 PM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

ELICH,

Thank you. That was my next question, so we appreciate knowing it's been the past 3 weeks. Is it just data that's affected or do you have any issues with voice/text as well? Just to clarify, this is happening to any other lines on the account too?

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[elich]

Well anywhere from the past 3-4 weeks, I don't know exactly how long. But

no my voice and text are fine, no issues with that. Just the data

connection. And I don't think any of the other lines on my plans have been

having this issue. Just mine and my boyfriend's phones - we live together

but are on separate plans.

On Jul 23, 2017 1:59 PM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

elich, as valued Verizon customers, your family's data speed concerns are our concerns too. We'd like your assistance in initiating speed tests for both of your devices while indoors and outdoors while in the 44086 zip code area.  The Speed test app can be quickly downloaded to your devices free of charge. This website link will assist you at: http://bit.ly/2vrsEOJ. We'd like you to share the results of your Speed tests with us. (e.g. Download and Upload speed results both indoors and outdoors)

We're also continuing to check our network service coverage in and around the 44086 zip code. At present, our service coverage looks good in this area, but we wil continue to dig deeper into this matter. We appreciate your time, patience, and troubleshooting assistance too. Please keep us updated.

RobertC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[elich]

How am I suppose to download an app when I can hardly load a webpage? It

took me 3 minutes to get Google Play Store to open up, and the app has been

trying to download for the past 5 minutes and is still at 0%. I already

know my service is slow, why do I need an appointment to tell me?

On Jul 23, 2017 3:52 PM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

elich,

We understand this is frustrating for you. We want to get to the bottom of this. Do you have a WIFI connection you can use to download the application and then test the area with the issue? Do you notice a pattern to this issue? Is it all the time or certain times? Indoors or Outdoors?

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lukevinyl]

I do know VZW was not strictly enforcing these "soft caps" initially. I  know that they certaily are now however. If you are on the new unlimited plan after you use 22GB on a smartphone and 10GB on a "data-only" device, you are at risk of having data re-prioritisized....

Are you and your boyfriend on the same new Verizon Unlimited plan??

[THOCLA24]

I have the same issue.  I left sprint to come back to Verizon because they had the better service, boy was that a mistake.  It now cost me a bunch more money and the acual level of service is worse!  I'm ready to pull my hair out. 

[lukevinyl]

That doesn't mean anything in the context of the OP's post. I have asked them how much data they have used to see what the actual issue is. So you can't say you are having the same issue based on the info that was given, which is that they have slow speeds-- this could be caused by many many things.....

[calvinjm]

On average, I use 1-4 GBs of my “Premium 50 GB of 4G LTE” and I experience the exact same issue... so what’s the excuse here?

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

THOCLA24 we are glad you came back home to our network. We want you to love your service so I want to help you get this fixed. I know you said you are having service issues. What exactly is happening with your service? When did this trouble start?

AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[THOCLA24]

I spent some time on line with a tech, He walked me through a couple steps

to reset my phone to see if that works. I will also need to make some

adjustments on my wife and two kids IPone 7 but our session timed out....

guess I need ot try again.

Best regards,

Tom [removed]

[removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[VBaggedinSC]

I feel your pain. I have been a loyal V customer for pretty much ever. Their service has been really good, and I have never complained until last week.

I moved to San Clemente CA 2 months ago. My area is NOT a "Verizon Zone". My roommate has a terrible tmobile leach carrier and has Netflix and games all day on his phone. I have the "Best Carrier" (just ask my accountant!) and cant even finish a phone call. When a megacompany can no longer serve you, you expect to be able to leave.

I called customer "care" and was put through the regular reset with low level support. Finally I reached someone higher and was told they were investigating my service.

Since I HAVE NO SERVICE where I live, I expected a resolution. Instead I have been met with angry, petty, ego-based friction.

Anyway. This on top of what I was suckered into called a "FREE TABLET" (MSRP $129, But they charge $500 over 2 years, which isn't horrible, unless YOU CANT USE THE THING.)  So a representative of this company lied to me, talked me into padding his commission with accessories and tablet and insurance and everything else his manager told him to rope me into, (I have friends formerly employed please don't tell me I'm not being accurate) and now, as I can no longer use the service, at all, I am told to suck it up. After 10+ years, of $100+ per month.

All friends and family and coworkers will be getting a copy of this and I expect you to lose more than my devices income.

Bad show Verizon.

Content modified as required by Verizon Wireless Terms of Service​

[calvinjm]

Same!

We left Verizon and went to AT&T, then we were coaxed to come back to Verizon after they “upgraded our area”—a bunch of lies. It’s getting worse by the day and they don’t even care!

Instead, they send this:

“Free Verizon Msg: The review of your reported service issue is complete. Please click the link to see more details. http://www.vzw.com/signal”

oh, okay.

[JAMWAL26]

Same issue here in 35803 zip area.  This is really frustrating. However, I can send Gmail emails but not Comcast emails, my primary email account. Would lead me to believe it is a Comcast problem, but I do not have 4G right here in the city and even with 3 to 4 bars of signal and no wifi, email messeges wil not send. They fail every time. No time for this!!

[vzw_customer_support]

JAMWAL26 Providing a reliable connection is always our goal, and I'm sorry you're having problems with our signal. We want to learn more about what's going on with the service. Are others impacted in the same area? Are you experiencing problems with calls, text, and data connection? Can I please have the nearest intersection to the problem location and city? Share details. We are here to help.

EvelynR_VZW