Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Play More Unlimited - 4g LTE slow

I recently upgraded to the Play More unlimited plan  last week as my network seems very congested (Baltimore, MD). I was experiencing download speeds of about 2.33 mbps on the Start Unlimited plan. I have only used 3.61gb this month so I should not be slowed down by the network congestion. Today my speed is ranging between 0.68mbps - 3.2mbps.

Re: Play More Unlimited - 4g LTE slow
Customer Support

We always want you to get the speeds that you should be getting with us on your phone, autumnmae2. We are here to help.  


Is this issue happening everywhere you travel to or just at a certain location? What shows for the signal that your phone is getting from us? 


Also, when you changed your plan, do you know if you made the change to occur on that day, future dated the change or backdated the change?


We ask this question about how the plan change was selected since changing it on the day you requested would cause proration, so you would not get the full allowance of premium data and future dating would mean that you are not on the new plan yet.