Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Poor 4G in Houston Texas, 77027

Most of the time I only get 3G or no service at my house on my IPhone 6 Plus. It is rare that I see 4G on my phone, but I know that it exists. I have always liked Verizon for its coverage but since I moved to Houston, Tx, not so much. Houston is flat without mountains, so I would assume reception would be clear when I signed up with Verizon. I live on the top floor of a 6 story apartment complex and even when I'm outside on my balcony or out on the streets below, I get really poor reception. 100% of the time, recipients of my calls claim my voice breaks up and is inaudible when I'm at home or around my home in the 77027 zip code. Sometimes, my phone calls get dropped and I see no reception bars on my phone. WiFi is a little better, but still has issues after 5pm when I am unable to connect. However, I know the issue is not my phone as my phone reception massively improves when I leave the Houston city limits. What gives? Can you please boost/improve my network/cell phone connection in my zip code? Thanks.

Labels (1)
Re: Poor 4G in Houston Texas, 77027
Customer Support

MTWOB Thank you for being a loyal customer. I’m sad to learn you are not getting the signal you expect. We can definitely want to do everything we can to get you back to the service you deserve. I’ve sent you a private message here in the forum. Please check your inbox at to discuss further details about your concern.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!