Poor 4G service in Northern NJ

[engk00]

Anyone else have little to no 4G service in the Rutherford (07070), East Rutherford, Carlstadt, Wood-Ridge (07075), and Hasbrouck Heights areas? According to 3rd party apps like OpenSignal, it seems like a lot of cell phone service from different providers don't have good service here. However Optimum, Comcast, and Time Warner at least have Wifi clouds in these areas. Verizon doesn't even have that.

Anyone know if there are plans to ever get 4G in the area here?

[vzw_customer_support]

We work hard to get you the best signal possible, engk00. I checked out those areas and they're looking good. Is the trouble just with data service or your voice connection too? The other companies you mentioned are landline based service, so hard wires are able to transmit data for the signal which sometimes leads to a faster connection. With wireless service, many factors can interfere with signal such as trying to use it indoors or the terrain in the area. Please go to www.speedtest.net and share the results of your speed test with us. Also, what model device are you using?


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

[engk00]

Hi,

Thanks for the response. It is trouble with data service and low voice quality and connection. My Samsung Galaxy S3 phone reverts to 1X a lot down from even 3G. I can rarely even get a 4G signal and if I do its momentarily. This is outside my house and not even indoors. My wife also uses Verizon Wireless with a Droid 3. I have family that come over from NY every other weekend who have Verizon Wireless as well and when they come to my place they have all the same symptoms.

I previously lived in 07070 in Union City, NJ where I had no issues getting 4G service and now I’m 10-15 miles away in a new location where 4G is just non-existent.

Below is my Speedtest results with a 3G connection that keeps cutting in and out with 1X.

[vzw_customer_support]

Hey there engk00,

Thanks for the additional information. Does signal improve outside of the zip code that you have issues in? One thing I want you to try is to power off the device and http://vz.to/18IEu61.  One you have the phone powered back on, please test the connection again and update us with results.

NicholasB_VZW
Follow us on Twitter @VZWSupport

[engk00]

Hi,

The signal does improve outside the zip code depending where I am headed. I don’t know if it matters but there’s a small airport a few miles away. The closest Verizon cell phone tower does not seem as close to this zip code as other cell towers like AT&T.

I followed the directions for removing and reinserting the SIM card but same results…maybe even a bit worse.

Regards,

Kevin

[vzw_customer_support]

Hi engk00,

We certainly appreciate the additional details. Having the best service possible is indeed extremely important. The next step we recommend would be replacing your SIM Card. This is a free process that can be completed at your local store. To locate a store nearest you please visit http://bit.ly/3SdsA, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[NJ_Analyst]

I am having similar problems when I travel outside of my zip code in Central NJ.  The Princeton NJ area (08540) is especially bad.

[vzw_customer_support]

NJ_Analyst,

Good thing this VZW wiz kid is on the job and ready to figure things out. Are your issues with voice, data, or both? How long has this been an issue? Do you notice this indoors only? And are others experiencing the same?

EvanO_VZW

Follow us on Twitter @VZWSupport

[wsproule]

I am also having very poor LTE service in 08540, in downtown Princeton, I can do voice call, but rarely better the 1x service. I have to turn off LTE (iPhone 5s) to get data. Outside of town, I can get 50Mbps.

[vzw_customer_support]

wsproule, thanks for these details. At this time, no issues have been reported in New Jersey. Let's take a closer look at your device. Are you having these issues indoors, outdoors, or both? I recommend that you reset the network http://vz.to/186cDNz and power your device off/on to soft reset it. Keep us posted.

Lasina_VZW
Follow us on Twitter @VZWSupport

[wsproule]

Thank you for the response. The phone I am using is an iphone 5s. Yes, I have already done the network reset as recommended and reset the device. Outside of my downtime area LTE works find. It appears to be a local cell network problem.

Sent from my iPad

[Ann154]

wsproule wrote:

Thank you for the response.  The phone I am using is an iphone 5s.  Yes, I have already done the network reset as recommended and reset the device.  Outside of my downtime area LTE works find.  It appears to be a local cell network problem.

Sent from my iPad

There is probably congestion on the tower(s) serving the downtown area especially during the workday time.

[wsproule]

Can we report this as a service issue as LTE is advertised in my area and is pretty much useless.

Sent from my iPad

[Ann154]

You can, but you have to call customer service at 1-800-922-0204 to let them know about it.

[vzw_customer_support]

Thanks for trying so hard, wsproule. I don't see a widespread report of trouble in downtown Princeton. Do you have the trouble all around Princeton or does it seem to be at work/home/a specific location? You mentioned you need to turn off LTE. When you do this, are you connecting to WiFi or are you then able to connect to 3G? With LTE on while you're having this trouble, please visit www.speedtest.net and share your speed results with us.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport