We seem to always have had poor service within and around our house (both inside and outside) ever since my husband and I moved in 2020 (zip code 07834). We would consistently have about 3 bars on LTE, sometimes dropping down to 2 if we moved further away from the street and closer to the wooded part of our property, but enough that we could do most things. But as of recently (like the last 3-4 months), we've been noticing more and more issues. We consistently only have 1 bar of service within our house, often dropping to nothing or SOS. Calls have been dropping halfway through despite no known network outages, or calls not even coming through at all which is scary (my husband called me 3 times last night while he was out and I was home, and I never got any notifications and it never rang, I didn't even know he had tried calling until he got home and told me), and it takes forever to load anything on just one 1 bar of service. It seems like this is a reoccurring and widespread issue for many given the number of discussion posts, but is Verizon doing anything to fix it?? I'm debating switching providers if I can't even receive phone calls in my own home.
We're sorry to hear that you're having problems with your service. It's our goal to make sure you're able to use your phone reliable no matter where you are and we'll do everything we can to help you. We're going to send you a Private Note so we can gather more details.
~Jesse
I have been having the same problem, persistently, over the last couple of years. In recent months, it's ridiculous. My elderly parents cannot reach me by phone - they call and the phone does not ring. It goes straight to voice mail. To make it worse, it does not let me know I missed any calls, nor does it notify me that I have any messages. Just now, at 3:11 A.M., the phone started vibrating so much it woke me up (it still did not ring). Suddenly, 12 hours worth of texts were ringing through, and it showed I had 3 voice mails from my parents starting around 3 pm (12 hours ago). I have complained about this repeatedly to Verizon, and never received ANY explanation - it's always, restart your phone, do a network reset, etc., sometimes it tries to hook up with the wrong tower. This is not acceptable! And the fact Verizon reps either do not know about a systemic problem, or will not tell you, is a huge problemas well! The best explanation I found was from a customer who wrote in to say they went to a Verizon store with this problem (in California), and the people there "let the cat out of the bag" and said the engineers are tweaking the programming on the towers to accommodate the new 5G network ... to the detriment of 4G customers. It's the only real explanation I've encountered, and it makes sense to me. I am SO aggravated!! 3:11 in the morning, to find out my elderly parents have again tried to get ahold of me the entire prior afternoon and evening, and my phone has been bricked again all this time. Verizon needs to do something about its customer service.
We know it's important to have the best service available to you, Frustrated84. We are here to help. Please send us a Private Note for assistance.
*Rebecca
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