Poor LTE Chicago loop
VzwChi
Newbie

Anyone else experiencing very poor LTE speeds in the loop? Speeds are consistently less than 1mb and anything data related is useless while in multiple outdoor locations. Switching off 4G provides more reliable data service. Voice service is fine. I filed a trouble ticket but no response yet.

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jsp2689
Newbie

I am glad I finally get to validate my issues by seeing all of you have the same problem - I noticed my service at my desk, in the office, down on street level, and all over the 60606 zip code went way downhill in early August. Like another poster said,  7AM-7PM forget about using any data. I can't even send simple iMessages or email.  I'm on an iPhone 5 with iOS8 and have reported 2 trouble tickets over the last month with "no problems found." I used to be an employee of an indirect agent and am disappointed with the fact that Verizon isn't doing more to fix this problem.  I am very loyal to this company but it honestly could bring me to jump ship.

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vzw_customer_support
Customer Service Rep

jsp2689,

We don't want you to jump from any ship! Let's keep sailing forward! I'm shocked to hear that you are having issues in this area. What kind iPhone do you have? Are you able make and receive phone calls in this area? Have you been able to complete a reset of the network settings in the phone? You can do that by going into Settings, Genera, Reset, Reset Network Settings. Once that has been completed then please try the data services again. Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

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jsp2689
Newbie

I have an iPhone 5 on iOS 8.0 (12A365) but the problem has been occurring prior to the latest update. I have reset all network settings and done extensive handset troubleshooting. Phone calls work fine, data is the issue. There have been (2) network-based trouble tickets opened by tier 2 tech support and they have noted it is due to the area.  They continue to tell me engineers are looking into it but they never come to resolution or follow up with me. I guarantee it's due to the network capacity as when I am not in the loop (downtown) and I leave that area, my service improves dramatically. I use my device for work during the day, and I think it is ridiculous that CS expects me to circumvent the issue by using SMS instead of iMessage and trying to find a wifi hotspot to use email, web browsing, streaming services, et cetera. I don't spend the money on Verizon to hunt for wifi and use basic text messaging.

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vzw_customer_support
Customer Service Rep

jsp2689,

Thank for these details. I want to make sure that we take a close look into this. I don't want you to hunt for wi-fi service. I want to get more details from you. I did send you a Direct Message. Can you please respond back to that message. I am looking forward to working with you.

KevinR_VZW

Follow us on Twitter @VZWSupport

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VzwChi
Newbie

I ran more speed tests outside today (on north Wacker). 12:55pm. Ping of 235. Download speed of .33 Mbps and upload of .001mbps. The network is very overloaded downtown yet verizon continues to say everything is fine.

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VzwChi
Newbie

LTE speeds in the loop and on the brown line continue to be very slow. Verizon's CFO admitted today there are issues in big cities including Chicago. The network will reportedly be fixed by year end.

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simon_allaway
Newbie

Well, they haven't been fixed.

Verizon LTE speeds are still terrible within 60606. I am regularly outside on Wacker and Madison and can only ever get a connection (for a few seconds) if I toggle Airplane mode. When I head to the train at Randolph and Michigan Ave, the speeds are absolutely incredible, especially in the actual station underground.

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ltechicago
Newbie

Same problem here. 3+ months ago speeds were consistently in the 10mbps range at my desk at work. Now i get 0.20mbps. At home I get 15 mbps. I have filed 2 trouble tickets with Verizon and they just close them every time saying they are "fixed". They are not fixed, my data service does not work reliable enough to even do a speed test half of the time. My coworkers see the same thing, one has abandoned verizon for a competitor due to this issue.

Tickets:

>>ticket numbers removed<<

Area code 60604.

Interestingly, after I put in these tickets someone from Verizon called me about upgrading one of my lines where the contract is up. I told them not a chance unless they can fix my data. The person from Verizon said "you're the second person I've talked to today that has a problem with data service in Chicago."

Message was edited by: Verizon Moderator

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ltechicago
Newbie

Finally got a call back from technical support after 2-3 months of trying to get an answer. Posting here so others can hopefully find this since Verizon was such a pain to get an actual answer. When I finally did talk to someone they were very helpful.

Paraphrasing Verizon's response here:

There are many people upgrading to 4g LTE phones so they are over capacity in the area. They are aware of the problem. They have planned all the projects for the year and dont have anything on any roadmap to address this that they can commit to. Suggestion was to download a 3g/4g toggle app and use 3g data instead. There will be no compensation or billing adjustments for lack of 4g data.

Summing it up: Network is over capacity, they know about it, workaround is to use 3g instead.

Smiley Sad

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VZWNY
Enthusiast - Level 3

Deja Vu!
See https://community.verizonwireless.com/message/981079#981079  in NYC.
Seems all "big market" areas are suffering right now...Verizon claims to be aware...make no visible improvements...offer no roadmaps.  Awesome, big win for the customers!  (Extreme sarcasm)

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ltechicago
Newbie

Yep. Switching one line soon (off contract) and the other as soon as my contract is up. I get this is a complicated problem to solve, but that's the good thing about us having a choice of providers. Verizon used to have the best network (at least in Chicago), but that is definitely not the case anymore.

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VzwChi
Newbie

Still no response from verizon on my trouble ticket.  Like ltechicago, my issues are magnified during morning/evening rush and lunch time (all outdoors).  Clearly there aren't enough towers or capacity.  I was previously an ATT customer and the data issues on verizon today remind me of the ATT network during the past several years (which is why i left ATT).  Verizon LTE was great when i joined a year ago - not so much now.  The AWS spectrum i read about needs to be deployed in Chicago asap.

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vzw_customer_support
Customer Service Rep

I know that having service issues can be frustrating VZwChi. I'm sorry you haven't received any status back for your trouble-ticket.  We can review the status if you provide the number here. Trouble tickets can take 3-5 business days to receive a resolution. You will be contacted either by text, phone, or email. Please keep us posted and provide that number so we can check on your area further.


KinquanaH_VZW
Follow us on Twitter @vzwsupport

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VzwChi
Newbie

This is the number i received after filing the ticket:

>>ticket number removed to comply with the <<


Message was edited by: Verizon Moderator

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vzw_customer_support
Customer Service Rep

Dear VzwChi,


Good afternoon. I appreciate the trouble ticket number provided. I am happy to inform you that the trouble ticket has been completed. Below I have provided you with the ticket resolution.

According to our Network Engineers, they determined the coverage area of the address provided is good. You are also provisioned correctly in Billing and Switch. They also determined your device is working properly. There was no indication that there were any issues with data connections showing and account has been active for almost a month. No network issues were found.

Should you have further questions or concerns, please feel free to reach out to us.

Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Ann154
Community Leader
Community Leader

Verizon Wireless Customer Support wrote:

                 

Dear VzwChi,


Good afternoon. I appreciate the trouble ticket number provided. I am happy to inform you that the trouble ticket has been completed. Below I have provided you with the ticket resolution.

According to our Network Engineers, they determined the coverage area of the address provided is good. You are also provisioned correctly in Billing and Switch. They also determined your device is working properly. There was no indication that there were any issues with data connections showing and account has been active for almost a month. No network issues were found.

Should you have further questions or concerns, please feel free to reach out to us.

Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

 

That ticket number was removed from the forum since it was a ToS issue related to privacy. I really wish the reps would follow the same rules everyone else has to follow to post here.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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VZWNY
Enthusiast - Level 3

So the Chicago issue sounds just like the NYC complaints/resolutions (or lackthereof) >>  https://community.verizonwireless.com/thread/801799
VZW is not hearing it's customers, it isn't just 1 person complaining...

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ltechicago
Newbie

It is worth mentioning that if i arrive in the area early enough (6:30am) speeds are great 15mpbs down. However, as soon as we hit normal working day hours, the speeds go back to useless.

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ltechicago
Newbie

6:30am - 15mbps

7:15am - 2mbps

8:45am - 0.20mbps initially, then upload test failed, timeout.

I have not moved in my seat at my desk. Verizon's recent ad campaign is especially funny to me since it is the opposite of my experience. It reminds me of ATT when they first had the iphone.

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mcweerd
Newbie

OH DOH!! I set my wife up with VZN yesterday at the store in the loop. I sure as krell didn't want her on my Sprint account after her Tmobile expired. With Sprint I am getting no data whatsoever in the loop, I mean none. They actually have the sand to tell me to turn off my LTE network mode for improved performance downtown.

So I told my wife to go the VZN route and now I'm reading this... ugh. It's funny the guy in the store assured me there was great speeds in the loop. Then he said, "Except right outside our store... for some reason you can't get anything in that area." He was nice enough...

Is ATT an option? Or is it that everyone is just jumping on the LTE towers for every provider? I'm considering jumping ship. I had my wife test her speed at work downtown and she said she got a -1 for ping and 0 for download... sigh.

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