Poor coverage in my area Napa, CA?
rlwampler
Newbie

I've lived in the Napa, California area (94559) for a little over 2 years.  I've noticed that anytime I am in the south Napa area (populated by residential and a lot of retail) I have to give up on trying to use my cell data.  I either don't use my phone or if I'm lucky enough to jump on a wifi then I can use it.  When does Verizon plan to upgrade cell coverage in areas that are populated, such as this? 

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Princess12345
Enthusiast - Level 2

Horrible service 94558 area. My phone is a dead brick. No internet, drop phone calls. My friends with me have no issue with AT&T and T-Mobile. Called Verizon last year and they said it was hard to put new towers in Napa but are working on installing small 5G towers (extenders), that should help. Well nothing has helped. I spend $300/month for service and can’t use my phone all day. Frustrating. Seriously contemplating leaving Verizon. 

vzw_customer_support
Customer Service Rep

Hello, Princess12345. We would hate to see you leave the Verizon family, and we are here to help. Did you ever have a ticket opened to review the service in your area? CourtneyM_VZW

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bearone21
Legend

network will provide 5-12mbps at best & can be a lot slower.

i'm sure no one here knows.

notbychoice
Enthusiast - Level 1

True that. They'll just continue saying they fixed it, when they didn't, instead of addressing the real problem, which is network infrastructure in the Napa Valley. For a worldwide tourist destination, I'm appalled that Verizon can get away with this.

vzw_customer_support
Customer Service Rep

Having a strong signal where you need is very important and we do want to make sure that your service concerns are looked into for you, rlwampler.  What type of speeds are you receiving when in the particular area?  You can run a speed test on your device by downloading the speedtest.net app or going to google and searching “speed test” to run a test.  Please share with me the results.  Is this happening indoors or outdoors as well?  What make and model device do you have and is anyone else impacted or experiencing the same difficulties?

 

 

AdamB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mcalimquim
Enthusiast - Level 2

I'm having really poor coverage near napa valley college. I feel like I need to change carriers as the coverage is very poor!!!!

Princess12345
Enthusiast - Level 2

Haven’t seen any updates to your post but it’s now September 2020 and Verizon has done nothing to improve service to this area. I’m in the same area with the same problem. 

vzw_customer_support
Customer Service Rep

mcalimquim, we always want you to have service you can rely on. What has beeing going on with your service? Does this only happen in your area?    EricaG_VZW

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mcalimquim
Enthusiast - Level 2

Doesn’t seem like I can rely on Verizon. We pay a lot for our monthly for this type of low service!

vzw_customer_support
Customer Service Rep

We are concerned to hear that you are having issues with your service. This is definitely not the experience that we want for you to have, and we will be glad to look into the issue. To confirm, have you tried to restart your device to see if the issue continues? What exact issues are you having with your service? DavidR_VZW

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Princess12345
Enthusiast - Level 2

I personally know this is not her/his phone. I have been having the same problem for years it just seems like the last 15 months it has gotten worse. The only way I can use my phone when in the Napa college area is to use my friends hot spot (from AT&T).  I will be leaving Verizon. This is ridiculous. 

KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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mcalimquim
Enthusiast - Level 2

I work in napa near napa valley college and the service really terrible!! Being stuck on really poor service and having to decide if I want to pay the hefty cancellation fee is a big decision.

KW0311
Enthusiast - Level 1

Verizon 4g is terrible in downtown Napa luckily it works great in American Canyon where I live. I know AT&T works great comparatively but Verizon is much faster in areas with actual coverage.

vzw_customer_support
Customer Service Rep

Having reliable service where you need it the most is essential to staying connected. To further pinpoint your location please provide a major intersection and zip code in the problem area. Which services are impacted (calls, texts, data)? Do you know of others with the same issue?

 

GinaU_VZW

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notbychoice
Enthusiast - Level 1

I moved to Napa almost a year ago, and my cell coverage has gotten consistently worse. My zip code is 94558. I live about a mile south of a major crossroad, Trancas and Solano. I have an extender in my home and IT DOESN'T WORK. I've called Verizon at least three times in the last two months about this problem and each time they say it is fixed, it isn't. The CSR actually told me that in a poor coverage area like Napa, the service would be worse in my home! Isn't that the one place it SHOULD be flawless, especially if I have an extender? I'm experiencing about a dozen dropped calls in four hours.