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I too am having the same issue. I had an iphone 5 that had to be replaced last week. It stopped working for no apparent reason last week- possibly the battery- possibly some other reason.
Prior to replacement -I had no issues with reception at my home (zipcode 48393). Following receipt of the replacement phone I have had constant problems with reception. Every phone call that I am on the person on the other line states that they cannot hear me and that the line is very staticy. When I check the phone I have 2 bars- occassionally 3 out of 6. I have always had all bars at my home before.
I have shut down and restarted the phone - there is no change. My husband - who also has an iphone 5 is having no problems with reception in our home.
What's going on here? Can someone help me please?
mje1964 (Wixom, Michigan- zipcode 48393)
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Thanks for reaching out to us about your service issues mje1964. I know its frustrating to have problems using your device but we are here to help. What phone do you have? I show good service in your area. Have we performed any trouble-shooting via phone or at the store? We can also file a trouble -ticket to have our technicians review the area for problems. You can send us a private message here or via Facebook or Twitter. We look forward to hearing from you soon.
Kinquana_VZW
Follow us on Twitter @vzwsupport
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Kinquana-
Thank you for your response. I don't know how to send you a private message here- this is the first time I have used these message boards. I am not on Twitter and I don't think that I have "Liked" you on FB. Maybe I should do that. Frustration brought me to this forum.
I have a brand new (I assume I was given a brand new and not a rebuilt) iphone 5. I have had it for 1 week now. My SIM card from my dead phone was moved over and then my data that I back up regularly to the cloud was loaded onto this one.
Yes, we have good service in our area- which is why this makes no sense. Never had a problem before - but I do now...
I will go onto FB and send the same message with my name and contact information. Hopefully I will "Like" the right FB page.
Thanks! mje1964
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How To: Direct Message and KinquanaH_VZW
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I see no answer to the question "Poor coverage - where to report to Verizon?".
How can a company as big as Verizon not have an official method of reporting problem areas?
I see references to following on twitter and this is just not an acceptable method.
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I too am having the same problem, I have had Verizon for a little over one year.. I simply cannot get good signal inside my house..and I am just below a tower! I had AT&T prior to this and had no signal problems.
I don't agree that I have to purchase a $250.00 booster to resolve the problem when I had strong signal with AT&T.
My husband's contract is due to expire in about a month with AT&T and he was going to join us on Verizon..but now with the reception issues I think he is going to stay with AT&T. My contract with Verizon doesn't end until Dec 2015..but I think I will go back to AT&T at that point.
Thank you for nothing.
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Sorry to hijack your thread. I'm having problems with signal strength that impacts both voice and data. I've already tried cycling LTE on/off and have resorted to turning it off completely to get 2 of 5 bars to make a call. Even then, callers complain of choppy sentences/voice. Here is the relevant information:
Where are you located (zip code)? 90292
Which device do you have? iPhone 6
What specific issues are you experiencing? Weak signal (LTE and 3G)
When did the problem begin? Consistent for the area
Major Intersection of area; Maxella Ave and Glencoe Ave
Thanks for your time.
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If you haven't tried this. Try pulling the Sim for about 10 min. shut down the Device before pulling the Sim.! if this does not work see about getting a new Sim the Sim Card) The Sim is what helps the phone get the 4 Signal it also helps keep the P.R.L. updated this is your Preferred Roaming List..
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Thanks for the suggestion. Haven't updated a PRL since my old work-issued BlackBerry.
Removed the SIM from the iPhone 6 and still have a poor signal in the area mentioned above. Hoping Verizon Wireless will see this thread/post and do something on their end. We have over 8 wireless devices with them and would hate to switch carriers because of this.
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We would be heartbroken if we were to lose you so we will strive to offer you the best possible experience, bHbZ. Does this primarily happen indoors? Are all 8 devices struggling with reception? Does the performance vary during different times of day?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport