Poor data coverage, Amherst MA town center

Experiencing very poor data coverage, including regular texts, in downtown area of Amherst, MA.  Most of rest of town has good LTE coverage, but past couple of months signal drops to a 1G in the town center, and can rarely get any data to pass, sometimes even basic texts come back as undeliverable.  I have asked others and they say they have the same problem, so not just my phone (IPhone 5).  Being in public safety and working downtown this is a big issue.  It used to be much better coverage here.  I let it go for awhile thinking they were working on a  tower or something but it has now been a couple of months at least.  Looking for an official phone number or email to report it to Verizon but cannot find one.

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