Poor reception in Anaheim CA - help?
Spaceman210
Enthusiast - Level 2

New account.  When I zoom in on the coverage map it clearly shows 4G LTE on my street.  This is completely false.  I have 1-2 bars of 3G reception whether indoors or out, and many text msgs fail.  I have a new Galaxy Note 3 which supposedly has great reception and the latest SW updates.  Do I cancel this account or what? 

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vzw_customer_support
Customer Service Rep

Thanks for the details Spaceman210,

It does appear that service should be available in your area, especially outdoors. I'd love to take a deeper look into this with you and help you get the results you expect!

I did request to follow you so we can Direct Message. Can you follow me back so we can? Here's the instructions on how to Direct Message http://vz.to/1lKLT9T and here's my profile http://vz.to/1ly4msR.

I look forward to hearing from you soon so we can get things up and running for you!

RuthW_VZW
Follow us on twitter @VZWSupport

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vzw_customer_support
Customer Service Rep

Hi Spaceman210,

We would love to take a closer look into this. Do you mind providing us the zip code of your exact area. How long does it take you to notice service improvements? Have you ever been able to see 4G LTE service on your device? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Spaceman210
Enthusiast - Level 2

My zip is 92808-2411.  What do you mean by how long does it take to notice service improvements?  I have had the phone for a few days and there have been no service improvements.  No, I have not seen 4G LTE service on the device ever.  I tried changing the wireless setting from GLOBAL to CDMA/LTE/EVDO.  There is no improvement in reception with this setting.

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vzw_customer_support
Customer Service Rep

Thanks for the details Spaceman210,

It does appear that service should be available in your area, especially outdoors. I'd love to take a deeper look into this with you and help you get the results you expect!

I did request to follow you so we can Direct Message. Can you follow me back so we can? Here's the instructions on how to Direct Message http://vz.to/1lKLT9T and here's my profile http://vz.to/1ly4msR.

I look forward to hearing from you soon so we can get things up and running for you!

RuthW_VZW
Follow us on twitter @VZWSupport

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bubba9459
Contributor - Level 1

Welcome to the 4G party, I live in Ohio, and have the same problem,  I bought 2 devices based on the coverage map provided by the Verizon salesperson,   Now I have nothing.

Good luck

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