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Poor service in and around house
DAVBER23
Member

The cell signal in and around my house is awful and completely undependable. There are times when a 15 minute conversation has two or three dropped calls. This poor service is in a small pocket around my house; walking up the street either direction results in better service in a short distance. In this day and age, where dependence on a cell phone is high, why do I not have dependable service at my house? It's not like I live out in a rural area; I live in metro Detroit, in an area that sees good service just outside the pocket in which I reside. Is there anything that can be done for this? This poor signal has directly hindered phone interviews and work calls, and it is unacceptable.

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Re: Poor service in and around house
vzw_customer_support
Customer Support

DAVBER23,

Your service should be by your side. Because buildings are made with various materials that can block signal, we are unable to guarantee indoor services. There are however ways to still use your phone. Here's a link to assist: http://spr.ly/6585805Z3 What happens when you use WiFi calling?

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Poor service in and around house
RARS222
Member

I've lived in my house 10+ yrs with my home office being located in the same room with no issues.  In the last 6 mo, I can no longer use my phone at my desk (like I have for more than 10 yrs), without people complaining of my phone cutting out and eventually dropping calls.

How do I report this issue?  Obviously something has changed and it's not relative to my location.  I rely on my home office and phone ot conduct business.  To say this is an invonvenience is a huge understatement.

I have had the same iPhone 6s for 2 yrs without any issues previously.   Please advise.

Re: Poor service in and around house
vzw_customer_support
Customer Support

RARS222

I am sure you are frustrated with the loss of service. I would be too! There are always changes that impact our Network, some are controllable and others may not be.

Common causes of signal related change may include: Interference, In-building issues, Foliage, Construction, Population changes, Cell site changes (e.g., tower relocation, antenna alignment, power adjustment, etc.). We are happy to look into options for you if you would like.

 

NicoleT_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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