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Quit working On S3
Drangd
Member

I just called support and was told to remove the sim card and reinstall it. I get the reboot concept. Except it did not help. Talked to second level tech and they were interested in looking at the history of the problem not fixing it.  Conversation boiled down to sign a new contract and get a new phone (that is not going to happen) or pay for a new phone (see first answer). I paid full bore for this one and now in 4 years 4G is broken,,,,  string of expletives. Second level wrote a ticket to see if it is the network.

Great, balls of fire. I live in an area (solid red on the converge map.) which provides spotty 4g at best. I am getting the feeling that Verizon has phased out support for my phone.  I would not really care about 4G except that 3G does not work any better.  Is someone going to tell me that 4G wore out and took most of the 3G signal with it at the same time?  Even better I was reminded that I owed then $1.64, nice we want our money before be solve the problem. We provide crappy service, but you owe us, $1.64.

Unless some kind sole can help me with this it is time (after 5 years) to get a new provider. Been dropping calls to Medicare all day, I am not pleased with this situation.

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Re: Quit working On S3
vzw_customer_support
Customer Support

Hi Drangd, I can understand the frustration about your S3 not working and especially all the steps you took to resolve the issues. I would want a working phone and good service for the money invested in my phone especially with needing to talk to Medicare without dropping calls. I would not want you to leave us as you been with us 5 years. I desire to address your device/service concerns. What's your zip code? Why did we suggest getting a new device? Does it have any physical or water damage? Share some details so we can look into your concerns.
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Quit working On S3
Drangd
Member

The CS's  figured there was something wrong with my phone.  OR to increase

sales is my guess.

Zip is 85742  Verizon ticket [removed]

The phone has been in a case since purchased.  A two level case, rubber and

hard plastic.  Has it been dropped?  Sure. Never from very high or had any

noticeable problems afterwards. (Table top to ground ) The phone has NEVER

been dropped with out the case. Only comes out of the case for cleaning or

replacing the screen protector. It does not have any moisture damage.

Currently it is showing 3G and 3-4 bars.

Guaranteed if I get 4G and it shifts gears to 3G I loose the call.

Now down to 2 bars (time it took to type above sentence.)  Now up to 3

Someone who is willing to try is all I ask. I spent 45 years in the

electrical field before retiring. I did some wireless, mostly Ethernet,

modbus and other wired machine protocols. Spotty communications can not be

tolerated in what I did for a living.

I read somewhere that the case could be part of the problem.. I have the

phone out of the case on my worktable in front of me ever since the first

call to Verizon.

Before 4G in this area I had a STABLE 3G connection, since the upgrade, not

so much.  I used to work at a Copper Mine near Silver City NM. That is why

I converted to Verizon. I was back in Tucson for 10 days a month. Until I

retired last year.

Back to 2 bars 3G.

Look at my data history for the last year. Not much like I used to.

I pulled the battery and removed the SIM card.  Cleaned SIMS with a pencil

eraser, and then blew it off and the phone with canned air. Put it back

together with no change in service.  I had a old flip phone with a SIM card

that the eraser and canned air  helped many moons ago. No corrosion noted

on any of the connections.

2 bars 3G  and I have gotten NO G at my home as well.

When people asked me where I worked I would say NO G LAND. Cause unless I

was on top of a leaching dump the phone would not work.

I had T Mobile then ,when to the trouble of buying an amped cell phone

antenna booster that never helped for my trailer.  Put the antenna up on

the Telco pole 20 feet off the ground and aimed it at the towers.  I could

see the tower 30-40 miles in the distance on top of Jacks Peak. Same place

Verizon's tower is.  It not help so I changed to Verizon.  I am not going

to that much trouble again.

Alan

Haven"t moved typing this and now 2 bars 4G

Personal information removed as required by the

Message edited by Verizon Moderator

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Re: Quit working On S3
vzw_customer_support
Customer Support

That's quite a bit of information you shared with me and an impressive background. Now let's move along to address your device and service concerns as I am willing to do all I can to assist you. I would ask you to remove your personal information such as your name from being seen by the pubilc for your own security reasons. Also, are you having service issues on the indoors or the outdoors? When we created the ticket, what general information was shared with you at that time? You would not need to provide the ticket number and I am standing by for this additional information to help resolve your concerns.
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Quit working On S3
Drangd
Member

Service is spotty both indoors and out. Not any better outdoors than in.

Referring to my yard.

General information shared? It would not be corrected today. That is

all I remember.

On Fri, Oct 30, 2015 at 5:44 PM, Verizon Wireless Customer Support <

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Re: Quit working On S3
vzw_customer_support
Customer Support

Thanks for clarifying, @Drangd!  Again, I want to ensure we do everything possible to hopefully improve your wireless experience.


Have you considered use of a Network Extender http://vz.to/1EtmrOs?  This will greatly improve your indoor 3G coverage.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Quit working On S3
Drangd
Member

Why would I spend money for a 3G extender when I am in a sweet spot for 4G

according the the Verizon coverage map? Your suggestion only serves to

aggravate my situation. Your statement in the beginning was you were going

to help me. An untruth?

I am getting EXACTLY what I expected from Verizon. Lots of cheerful voices

and text, and absolutely no progress on the problem,.

On Fri, Oct 30, 2015 at 7:19 PM, Verizon Wireless Customer Support <

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Re: Quit working On S3
vzw_customer_support
Customer Support

Drangd,


We definitely know that the extender may not be an option for all and absolutely want you to have the service that you need where you need it. While we certainly pride ourselves on our network, there are always going to be places that may be more challenging for reception.


Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. A network extender would be an option to help improve service indoors when the troubles are specific to a particular location or your home.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

X

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Re: Quit working On S3
Drangd
Member

Adam your "suggestion" does not consider that this is a RECENT problem. I

PAY for this service and expect it to work. Not get dropped calls,and

connections where I can not hold a conversation because of the skipped

words. Condescending responses are not customer service. I challenge you

to provide some "useful information".

Now that the problem is identified how much of a credit can I expect on my

service? Verizon does not want customers to pay for something they are not

getting, right?

On Fri, Oct 30, 2015 at 8:59 PM, Verizon Wireless Customer Support <

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Re: Quit working On S3
Drangd
Member

I have found someone who will give me a Galaxy S5 from the Verizon network.

What do I need to do to make it work

Please do not tell me to go to the web page cause you can not go anywhere

with out the ESN number, which I do not have at the moment

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