In looking over these posts, I don't see where Verizon's gone out of there way to appease anyone. I can only say that from my experience, I do honestly believe that Verizon is being dishonest with people. Ok, yes..I think they are ripping us off, but that's from my experience which I'll try to (as briefly as possible) explain here:
I recently switched from ATT who I had no major problems with, but being out of contract, I thought I'd check out what Verizon had to offer. So one day back in November (2013) I stopped at a Verizon Store. No, sorry...I mean I stopped at a store that had a large VERIZON sign that sold Verizon products. (merely an Authorized Dealer - NOT a VERIZON Store!). Anyway, I was the only customer there and spent a couple hours being helped by a likeable young man, comparing phones, plans, etc. I explained to him that I wasn't planning to buy at that time but wanted to get all the information.
The prices he quoted me for the plan, the android phone, the plan, and the tablet were so incredible that I could not say no. His sshpeal included 2 rebates, both for $50. The 1st was a rebate he'd give me as a promotion they were running and I didn't have to do anything to get. I remember asking if he'd give me something in writing and he replied that nothing was needed. He pointed to the sign and said see that? It's on the sign, no problem, you'll get it automatically in a couple weeks. I reluctantly said ok. The 2nd rebate card would be obtained by mailing in the code off the box.
Later that evening this nice young man called me and explained that he found out he was supposed to charge me for the tablet. He said I needed to pay more. He explained that I could bring it back, but I told him how inconvenient that would be. He started getting a little pushy and again suggested I come in and pay him more money. I started to get a little upset now and he could probably sense that I was about to hang up and call someone else (like the police). He reminded me that he had my credit card info from paying the tax on the tablet (the only charge supposedly). He said he could (and would) just charge the card for the tablet. I don't even remember the amount he wanted to charge since I was starting to see red and thinking about who I needed to call to report this "shake down"
I decided to call Verizon customer service and give them a chance to clear this up. While calling, I got back in my car to go to the nearby Verizon store. Oooops, no I mean that store that has a big Verizon sign and sells Verizon Products. My intention was to drop off these newly bought products and get them to release my from their bogus contract, especially since they were now telling me about all the other fees that nice young man neglected to tell me about. Ok, that's being way too polite, he lied...through his teeth...about everything. I had wasted an extra hour going through everything..every point. every fee, allcommunication.
I forget how many hours I invested with customer service, but eventually negotiated most of what I had been promised, at close to the amount I had been promised. So I decided to stay with Verizon. Why? Why didn't I run.
ok, back to the $50 rebates. I did finally receive one. my guess is that was the one I mailed in for. I knew I was getting another one because (being the untrusting sort I am), I had called weeks earlier to verify that I was indeed getting these rebate cards. The lady I talked to at the Verizon Rebate Center told me that yes, they were processing a rebate card for me. I explained that there were suppose to be to rebate cards. She checked, and when she got back on the line said yes, they were processing two (2) $50 rebate cards for me.
I just called yesterday and they confirmed that one card had been mailed and gave me the date. I asked about the 2nd rebate card. The person I was talking to said there isn't any 2nd rebate. I explained that I had called and verified that they were processing two $50 rebate cards. He said, sorry, there's only one. I invested another hour or two talking with 2 customer reps, both explaining I had only been entitled to one $50 rebate and the other one simply never existed.
Who do you believe?
