Ridiculous slow Data Speed
BRIELL13
Enthusiast - Level 3

Apprears Verizon has an issue with slow data speed in Jonesboro AR.  Particularly in town around popular businesses such as Sam's and along Red Wolf Blvd. Some of my test were ran while driving by the Verizon store.  Its ridiculous.  Are speeds being throttled  back or just not able to handle the traffic? Is this on purpose to try to get me to pay extra for premium data? I have the $35 unlimited data and I understand it says my data may be temporarily slower during congestion, but less than 1mbps?! Its unusable.  It's not my phone because other people with me have the same issue.   Here are screenshots of the test I did while experiencing the issue on different dates and times.  Anyone else have an issue?

Screenshot_20200704-085304_Speedtest.jpg

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Screenshot_20200704-085028_Speedtest.jpg

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Screenshot_20200704-084946_Speedtest.jpg

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23 Replies
BossPolson07
Enthusiast - Level 1

I am in Glasgow KY a smaller town in South Central KY. I'm currently near my doctor's office. I used ookla speed test and just got a download speed of 0.09. Complete trash. Couldn't even load the mobile website for Domino's Pizza. YouTube buffered like crazy. It's like another poster said I suspect this is because I'm unwilling to pay for a plan with "premium data access" so I always get the low end of the totem pole data so to speak. Heck 3G was better than this! Shame on You Verizon!! 

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vzw_customer_support
Customer Service Rep

As a valued customer, your service concerns are our concerns too. We're sorry to hear that you're experiencing slow data speed problems in Jonesboro, AR. We appreciate the screenshots you've shared with our team and your feedback about the data speed issues you're experiencing. Rest assured we'll do everything we can to get this resolved. Based on the location you've provided (e.g., Sam's along Red Wolf Blvd in Jonesboro, AR), we've located this area in the 72401 zip code. Let's work together to get this resolved. How long have you been experiencing data speed slowness? Is this happening while you're indoors, outdoors, or both? Have there been any recent changes to your phone? (e.g., software update, new apps downloaded, etc.) - RobertC_VZW

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BRIELL13
Enthusiast - Level 3

Thanks for the reply.  This happens while sitting in a vehicle, outside or in a building. I have not made any changes to my phone. This has been going on for months.   I didn't notice it as much when I had a metered data plan unless we ran out of data for the month.    I feel like data is slow due to congestion but it should at least be usuable.   My wife who has a note 10 and my daughter who has an iphone has experienced it as well. They have been with me when the speeds are so slow.  Thanks again.

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vzw_customer_support
Customer Service Rep

Hello BRIELL13,

 

I appreciate those additional details, as well as the insight you provided. I would like to access your account and review the details. I will send you a Private Note, too.  

 

ChristinaB_VZW

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RBlattNZ
Newbie

You're telling me that Verizon has known of this issue for 7 months? Last week I spoke with a customer representative via chat messaging on the My Verizon app about the EXTREMELY slow and complete lack of signal & data service in the same Jonesboro area. It's SERIOUSLY bad, especially for a "we work everywhere" company and since there's multiple Verizon cell towers in the area.

I mentioned it to a representative a few days prior, who said I needed to contact them while in the specific area. Next day I did. The representative I spoke with ran a much of tests, verified the issue, and forwarded the report.

Ever since I signed up with your service last year, 72401 Jonesboro is HORRID, My apps and internet browser barely or fail load, calls and gps drop, my Spotify freezes and can't play anything, and often zero bars of service (replaced with 🚫).

If you enter any store or place of business, the ONLY way to avoid waiting 5-10mins for anything to load is connecting to their public wifi. Sounds safe right? All your info exposed and vulnerable because you have to maintain service? I have for work.

How has this KNOWN issue not been fixed yet?

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xipotec
Newbie

Most threads on this issue. Definably a bait and switch scam.

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vzw_customer_support
Customer Service Rep

I can assure you that this is the last thing we want you to feel. We are always here to help you. I know speeds are important. Does your service improve in a different location? Is anyone else having this issue? AmberF_VZW

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Absolutely! My data drops out completely several times a day now and I drop calls regularly. I wasn’t sure what it was at first until several of my coworkers who use Verizon say the same thing. I live on the edge of town and signal is nearly non-existent. THAT I can somewhat understand (but not totally as my friend gets full ATT signal at my home). But I should not be dropping calls and showing 0-1 bars in Jonesboro! Seriously have been thinking about switching to a new provider even though I have been with Verizon forever it feels! 

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vzw_customer_support
Customer Service Rep

Meditaciousg,

 

Service you can count on is always our goal. We want to keep you connected and make sure you get world class service you can rely on. Does this seem to happen wherever you are, or is it only an issue in certain locations? Do you know if your coworkers are having issues outside of work as well? Is it mainly an issue when indoors or does the issue continue if you go outside?

 

-Andrew

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RBlattNZ
Newbie

Does service improve in a different location? Yes, once you leave Jonesboro it improves. 

I live about 30mins away and there's ONE Verizon cell tower nearby (2 miles away). My reception at home is normally 3 bars and I don't have connectivity issues.

There are approximately 13 Verizon towers in Jonesboro. 3 of those are within the specific area in question - between South Caraway and Red Wolf Blvd, from I-555 to E Matthew's Ave. That's where it's a dead zone. The surrounding area, maybe a 5 mile radius, is slightly better.

How can there be such horrid reception and such a gigantic dead zone with all those Verizon cell towers? My phone's connection strength is -116 dBm on average there (-120 dBm = dead zone).

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Dravore
Enthusiast - Level 1

It’s awful here. I’ve been with Verizon for over 20 year and it’s never been this bad. You can’t download a picture and forget accessing a app or a video once you leave wifi. Many times even texting says sent at text message. No one here will admit to a problem. My wife even sat on the forever hold time for customer service because she thought it might be her phone. If it wasn’t such a pain to switch 5 numbers over to another provider we would have already bailed. From what I understand that Verizon sold some of their towers in the area to prepare for 5G which is still not a option here. Anyway good luck to all with awful speeds. It’s not just you.

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vzw_customer_support
Customer Service Rep

Oh no, RBlattNZ! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your service. We would love the opportunity to help you in any way we can. Can you please send us a private message, this way we can better assist you? 

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RBlattNZ
Newbie

Seriously? I sent a private message last time you asked and still haven't heard back. 

Seriously? Verizon has been well aware of the severe connection issues in Jonesboro for 2yrs now. Apparently it's because there's only one cell tower for every single person in Jonesboro, thus massive congestion.

I spoke with a Verizon representative last night and their only solution was to buy a signal booster stick. Those things are NOT cheap!

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vzw_customer_support
Customer Service Rep

That's certainly a long time ot be experiencing issues, RBlattNZ. We definitely want to turn things around. We appreciate your efforts to contact us and I apologize that our previous recommendation was not suitable. To confirm, what speeds are you receiving in your area?

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RBlattNZ
Newbie

When I check my mobile network strength in my settings menu, it's typically between -98 & -117 dBm, more often closer to latter. The best signal I ever get in Jonesboro is in the mid -90s.

For those reading this needing an understanding of the measurement, -65 dBm is full strength or 5 bars, -90 dBm is halfway or 3 bars, and -120 dBm means a dead zone with zero bars.

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vzw_customer_support
Customer Service Rep

RBlattNZ, we are here for you to help make sure that you can get the best speeds possible. So we can check, please send us a Private Note. 

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RBlattNZ
Newbie

I've sent 2 messages without any response whatsoever. I called customer support and after being on hold for an hour, the representative wanted to "refresh" my phone. She changed my phone number without consent, then the support line closed for night, making me unable to reach anyone to switch my number back. Since my number was changed (without authorization), I couldn't log in to the website because my password and security question didn't match. This is customer support??? What about all this talk of 5G Nationwide? There isn't any reception in the Northeast Arkansas major cities, let alone 5G. 

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Thundr
Enthusiast - Level 2

Any updates on this situation?  We are seeing the same issues around Mississippi.

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vzw_customer_support
Customer Service Rep

We will be glad to check for updates and help with service issues. Please tell us, what services are impacted?

~Maria Elena

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RBlattNZ
Newbie

With Verizon? No. I updated my situation by getting a work phone on a GMA network (At&t, Cricket, etc) instead of CDMA (Verizon). The small town in which I live is a GMA dead zone, so can't just switch carriers.

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