Roaming message
Hasanborn
Enthusiast - Level 1

Why am I  suddenly getting a message that I am now Roaming and need to purchase a pin in order to make a call. It is happening in my extended network area. I was always able to make calls in this area normally.

Re: Roaming message
vzw_customer_support
Customer Service Rep

Hello! Thanks for posting in today! I am sending you a Private Message.

*Shavonna

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Re: Roaming message
vzw_customer_support
Customer Service Rep

I appreciate you posting in today. I am happy to review your account, and do some troubleshooting to help resolve things for you! Send a Private message, to get started.

*Shavonna

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Re: Roaming message
Ccook056
Enthusiast - Level 1

Was your issue ever resolved? I'm having the same issue and nobody seems to be able to help me. 🙄

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Re: Roaming message
vzw_customer_support
Customer Service Rep

I'm sorry you've been having some trouble Ccook056. Could you share more information on what kind of error you're getting, is this a recording when you try making the call? Also, what zip code is this happening in? 

-John

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Re: Roaming message
vzw_customer_support
Customer Service Rep

We want to help you with your roaming issue, as roaming is important to keeping service. What kind of signal does your device show when you start having issues? ~Peter

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