Roaming
DANLAC31
Newbie

I have been getting a roaming message indicating I need to buy a pin. This is happening at my house if I’m not connected to Wi-Fi and in various areas including rural and within the city. I called in a week ago and was told that would go away if we switch to the 5G plan. We switched and it got better until yesterday when it started happening again. If this problem persists, I’m probably better off switching to the carrier who has a tower in our vicinity. Is there a solution with Verizon or should I switch carriers?

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Re: Roaming
vzw_customer_support
Customer Service Rep

Hi! Thank you for reaching out to us. I see you are having issues with the service again. Please enter the link below to troubleshoot your device.

https://www.verizon.com/support/devices/

If that doesn't work, please let us know. You can schedule a callback from us using the following link.

https://secure.verizon.com/signin?&goto=http%3A%2F%2Fwww.verizon.com%3A443%2Fsupport%2F1d%2Fsecure%2...

 

>Ulises