Roaming

MarilynMMB
Enthusiast - Level 1

I can’t make calls on  my IPhone 11 or send texts. I keep getting this message that says I’m roaming & I need to purchase a calling pin. I’m at home & I've always been able to make calls & send text with no problem. What in the world is going on?? Also I have roaming turned off in my settings so I’m not understanding any of this. Any help will be greatly appreciated.

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3 Replies
vzw_customer_support
Customer Service Rep

Oh no, that definitely sounds unusual, and we know how important it is to have your phone working at all times. Could you tell us what is your ZIP code? Are you able to make a call or use your data?

~Freddy

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vzw_customer_support
Customer Service Rep

We want to help you with your concern. Is this a prepaid or post paid account? What kind of signal is the device showing? ~Peter

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vzw_customer_support
Customer Service Rep

We are here to help. Your time is extremely valuable, and we will be glad to assist you once you are ready to proceed. https://www.verizon.com/support/contact-us/ ~Geo

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