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SOME calls going to voicemail
VALMAR8
Member

3 contacts (so far) call me and it goes straight to voicemail.  No notifications on phone.  All other contacts/calls ring.

iPhone 11

No call forwarding

Do Not Disturb is not on

Callers are not blocked

These 3 callers are verizon but not happening with all verizon callers

These 3 callers are in my local area but hot happening with all local verizon callers

Facetime audio does get through

Reset network settings with no change

Thanks in advance for any ideas!

Re: SOME calls going to voicemail
vzw_customer_support
Customer Support

Hi, VALMAR8. Thanks for reaching out. I appreciate the details you've shared and we definitely want to ensure that you are able to receive all calls. Do you happen to recall when this first begin? What happens when you make a test call to #832? 

-Lorenzo

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Re: SOME calls going to voicemail
VALMAR8
Member

We first noticed the problem on May 15.

#832 call was successful.  

-Valerie

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Re: SOME calls going to voicemail
vzw_customer_support
Customer Support

We appreciate those details, VALMAR8. To confirm, is Announce Calls settings off? https://support.apple.com/guide/iphone/have-siri-announce-calls-and-notifications-iph838fd6fd4/ios

What is your current software? 

 

-Angie

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