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Samsung Galaxy S5 Notifications problem (with updated system)
waikeilu
Member

So whenever I use mobile data, I can't receive push notifications from

social media apps. Also, sometimes... I can't even load/send/receive

snapchats But when I connect to a strong wifi and then go back to mobile

data, I can send/load/receive snapchats but I still can't receive snapchat

push notifications. I can't receive push notifications no matter what, only

on WiFi. I have to do this repeatedly and if I don't have WiFi, then I

won't be able to do anything with snapchat. I send can text messages,

tweet, and post instagram posts but not snapchats. I always have press

"tap to load" on snapchats before I can view them using mobile data.

I don't have the "Restrict Background Data" and the Access Point thing is

correct. I tried talking to a Verizon customer service person and when they

checked the connection there was nothing wrong. Do you think this problem

will be fixed after a new system update?

Labels (1)
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Re: Samsung Galaxy S5 Notifications problem (with updated system)
vzw_customer_support
Customer Support

We are here to help you get all of your notifications. The problem that you described with Snapchat is a common defect with the application itself. You can uninstall and reinstall to see if that helps. The makers of the application are working on it, but I haven't seen any updates yet. As for "push notifications" I am not sure what you mean by this. Please provide clarification so we can better assist.
NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Galaxy S5 Notifications problem (with updated system)
waikeilu
Member

I tried deleting and uninstalling, but it didnt work. What I mean by push notifications is if I have the app closed or if I'm not in the app, I won't be able to receive a notification. For instance, I can't receive a notification when my phone is on standby or when I'm in my homescreen.

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