Service was great for 15 years, now terrible

[CarolinasFan]

Service has been great at my house for the 15 years I've been a Verizon customer. A few weeks ago a noticeable increase in dropped calls on LTE started, even when outside. May have been related to a storm. Support ticket was opened, Verizon responded that signal strength is less than optimal. Agent advised no fix is planned, it's just the way it is. That surprised me - if service suddenly became worse, why wouldn't that be addressed? There hasn't been any new construction between the house and the tower.

[vzw_customer_support]

Thank you for bringing this to our attention, it is important that we are reviewing the area with you and seeing if we have any indoor solutions we can assist you with today. Please send us a Private Note. 

*Gen