Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Service
cheetah1023
Newbie

I am wondering I used to get 4 bars on my Cell phone whether I am inside or at my balcony.  Lately, I've been getting 2 bars.

What's going on with the cell towers?

Labels (1)
Tags (3)
0 Likes
1 Solution

Correct answers
Re: Service
Weth
Legend

What phone do you have.  Verizon may have added Band 4 frequencies in your area.  If everything still works fine, no worries. 

Band 13 is original LTE and is often overloaded.  Band 4 is newer frequencies, less congested, so you could get faster speed from 2 bars band 4, than 4 bars band 13. 

View solution in original post

Re: Service
Weth
Legend

What phone do you have.  Verizon may have added Band 4 frequencies in your area.  If everything still works fine, no worries. 

Band 13 is original LTE and is often overloaded.  Band 4 is newer frequencies, less congested, so you could get faster speed from 2 bars band 4, than 4 bars band 13. 

Re: Service
cheetah1023
Newbie

I have the Samsung S5

0 Likes
Re: Service
Weth
Legend

The S5 does support Band 4 and Band 13, so my theory still is a possible explanation. 

0 Likes
Re: Service
E751975
Enthusiast

what is verzion doing about the service in 85546. I pay up the butt for your dirt service and every time I call I get the same schmuck answer, nothing is wrong in your area, the fudge if it isnt. It takes almost 2 minutes to fudging load a page

Re: Service
ggries
Newbie

How do you change to the newer band?

0 Likes
Re: Service
vzw_customer_support
Customer Support

E751975, we always want you to have the best possible service. I'm sorry that you've been struggling with your data connection. Allow us to help work towards a resolution. Do you know any other Verizon Wireless customers in this area that experience the same service issues? About how long have you been having trouble with the data connection? How are calls & texts working?  AliciaD_VZW

0 Likes