Re: Signal Strength going Downhill
Predator7
Specialist - Level 1

Yes new normal for unreliable Verizon who charge more tax and fees but failed to provide.

Re: Signal Strength going Downhill
Marhevka1
Newbie

I have the same problem, except now I have to go outside to get reception, and it's 25 degrees outside!
zip code is 18444

 

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Re: Signal Strength going Downhill
vzw_customer_support
Customer Service Rep

Thank you, bbilford.


Currently we are not showing any alerts in your area. Please send us a Private Note so that we may continue to troubleshoot the issue you're experiencing with your service. 

CelesteR_VZW

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Re: Signal Strength going Downhill
vzw_customer_support
Customer Service Rep

Predator7, we want to be sure you get the service you need. What issues are you running into with the service (dropped calls, no data)? How long ago did you start having issues like this?

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Re: Signal Strength going Downhill
vzw_customer_support
Customer Service Rep

Marhevka1, we are sorry to hear you are having issues. Did this just recently begin? What type of device do you have?

 

-Joshua

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Re: Signal Strength going Downhill
William100
Newbie

Ive been having the same problem speeds on my home internet and phone internet, both devices are fast between 2 am - 8 am reaching 50 mgps downlod speed and around 6 mgps upload speed but then drop to 1 mgps download speed and 3 megabites per second upload speed for the rest of the day which is super slow to even surf the web. The drop started happening slowly getting less and less signal during the day until it got to that speed, ive upgrade to a window antenna and speeds don’t seem to change. customer support super friendly but can’t solve the problem, speeds are fast again in a 5 mile radius, area 78574

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Re: Signal Strength going Downhill
vzw_customer_support
Customer Service Rep

William100, we'll help find some answers here and improve your speeds however we can. To provide the proper support are you using our 4G Broadband Router with Voice or a newer model?

 

 

AlanS_VZW

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Re: Signal Strength going Downhill
9wood
Specialist - Level 2

For months I been getting the run-around and lied to and tickets get ignored get the script reply no known outages must be treesor buildings blah blah not one tree or building has been added between me and newest tower a mile away no forest or sky scrapers magically appeared new sim card no difference get told now newest script excuse that "1 bar is in our accepted range" and another used is I'm now in a " marginal" area i.e no signal is expected odd how for years that was never the case I guess next I'll be expected to dance on roof with attenna ?

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