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Since 04-07-2017 problems with reception in Cincinnati Ohio
cebec
Member

Since 04-07-2017 having problems with reception (drop calls, no outbound, signal loss in Cincinnati Ohio zip 45223, 45224, 44239, 45231.

Signal jumps from 4G to 3G to 1x. and bars from 0 to 4 (of 5).

Any ideas or solutions (already called Tech Support and tested phone(s)

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Re: Since 04-07-2017 problems with reception in Cincinnati Ohio
vzw_customer_support
Customer Support

cebec,

Having a reliable signal is as important to us as it is to you. To that end, we'd need more details to best help. What is the make/model of your phone? Does this only happen in certain areas, such as indoors? Have you gotten a consistent signal/experience outside of those zip codes?

RussellM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Since 04-07-2017 problems with reception in Cincinnati Ohio
cebec
Member

Samsung Note 4, 4-7-17 dropped call driving in 45223, 4-8-17 at home in 45224, wife on s7edge called multiple times from 45224 3:30pm 4:30pm all attempts went to VM. 4-9 evening another Note 4 put in service, same SIM and memory card. Signal fluctuation as noted above at home 45224, sometimes the S7edge has 4G 4of5 bars while Note 4 is not good.  At work 45219 4G 4of5 bars about all the time.  This has been going all week, today is 4-14.

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Re: Since 04-07-2017 problems with reception in Cincinnati Ohio
cebec
Member

On my way to Verizon store for them to check the phone, sim etc.  Will update.

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Re: Since 04-07-2017 problems with reception in Cincinnati Ohio
cebec
Member

Got a new SIM card, no significant difference in service.

Still have calls go to VM with no ring on phone.

Text seem to come fine?

Please review the Cincinnati area for issues.

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