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Site is online, but won't load on VZW LTE network
MotoDroid2Usr
Novice

This is on both my computer (using the JetPack) and my Galaxy S4. The site is called Guiding Eyes.org, which is a charity which helps blind people and their seeing eye dogs. At any rate, the browser (Firefox 25.0.1) gets as far as waiting for the site, but never loads it. I also tried Opera 15 with the same result. I checked the website Down For Everyone or Just Me and it said it's just me, the site is up.

A reboot did not fix the problem.

I ran a tracert and pinged the site and got this...

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\My Name>tracert www.guidingeyes.org

Tracing route to www.guidingeyes.org [207.58.166.127]

over a maximum of 30 hops:

  1   318 ms   257 ms   221 ms  193.sub-66-174-62.myvzw.com [66.174.62.193]

  2   248 ms   245 ms   234 ms  57.sub-69-83-71.myvzw.com [69.83.71.57]

  3   208 ms   216 ms   202 ms  145.sub-69-83-78.myvzw.com [69.83.78.145]

  4    33 ms    38 ms    29 ms  194.sub-69-83-71.myvzw.com [69.83.71.194]

  5    43 ms    48 ms    45 ms  234.sub-69-83-65.myvzw.com [69.83.65.234]

  6    35 ms    34 ms    48 ms  234.sub-69-83-65.myvzw.com [69.83.65.234]

  7    31 ms    31 ms    38 ms  17.sub-69-83-67.myvzw.com [69.83.67.17]

  8    38 ms    35 ms    32 ms  ip65-46-186-141.z186-46-65.customer.algx.net [65

.46.186.141]

  9    50 ms    48 ms    40 ms  vb1730.rar3.chicago-il.us.xo.net [216.156.0.185]

10    45 ms    42 ms    36 ms  ae0d0.cir1.chicago2-il.us.xo.net [207.88.13.250]

11    46 ms    42 ms    34 ms  xe-8-0-0.er2.ord7.us.above.net [64.125.13.137]

12    48 ms    42 ms    28 ms  ae4.cr2.ord2.us.above.net [64.125.20.41]

13    54 ms    58 ms    51 ms  ae6.cr2.lga5.us.above.net [64.125.24.29]

14    63 ms    53 ms    46 ms  xe-2-2-0.cr2.dca2.us.above.net [64.125.26.105]

15    63 ms    53 ms    55 ms  xe-1-1-0.mpr4.iad1.us.above.net [64.125.31.117]

16    64 ms    58 ms    48 ms  xe-1-1-0.mpr4.iad2.us.above.net [64.125.31.133]

17    56 ms    49 ms    67 ms  64.125.195.222.t00883-02.above.net [64.125.195.2

22]

18    56 ms    56 ms    58 ms  sc-smv2859.servint.net [207.58.153.25]

19    60 ms    48 ms    49 ms  vps.guidingeyes.org [207.58.166.127]

Trace complete.

C:\Users\My Name>ping www.guidingeyes.org

Pinging www.guidingeyes.org [207.58.166.127] with 32 bytes of data:

Reply from 207.58.166.127: bytes=32 time=111ms TTL=48

Reply from 207.58.166.127: bytes=32 time=134ms TTL=48

Reply from 207.58.166.127: bytes=32 time=54ms TTL=48

Reply from 207.58.166.127: bytes=32 time=51ms TTL=48

Ping statistics for 207.58.166.127:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 51ms, Maximum = 134ms, Average = 87ms

How can the site be online, yet not load over VZW's network? What causes this?

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Re: Site is online, but won't load on VZW LTE network
vzw_customer_support
Customer Support

Hi MotoDroid2Usr,

I understand your concerns regarding the inability to access a particular website. Being that this is the only website that cannot be access, I recommend contacting the website administrator for further assistance as our devices are working properly in connecting to the internet for other websites and there is nothing for us to troubleshoot.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Site is online, but won't load on VZW LTE network
vzw_customer_support
Customer Support

Hi MotoDroid2Usr,

I understand your concerns regarding the inability to access a particular website. Being that this is the only website that cannot be access, I recommend contacting the website administrator for further assistance as our devices are working properly in connecting to the internet for other websites and there is nothing for us to troubleshoot.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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