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I live in Nashville, which has pretty good 4G coverage, but am getting terrible download speeds of .59Mbps or less during business hours. Around 5:30, the speeds will creep up and by 6:30, they're pretty fast (last test was 5.99Mbps). The increased speed at night does me no good, as I use my wireless connection when I get home. Verizon C/S worked with me a few weeks ago and determined it was my phone, and sent a replacement, but I've seen no improvement with the new unit. Very frustrating to pay such a premium for the data plan, when it's virtually unusable during the day.....so much so, that often, Speedtest.net cannot finish testing upload speeds due to poor speed. I almost always show 4 bars, so I'm at a loss at how this can be happening.
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Have you checked to see if the Data is Down in your Area) Verizon could be working on the system or the Local Land line Company that provides the Data working in your particular Area) I'd Call customer service and have them Check the Area and while on the phone with them it might not be a bad Idea to have them Check your PRL = Preferred Roaming List if you need it updated it can updated by C.S. you'll need to shut your Device off them Turn it back on to help push the new updated List..
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Thanks B33, but we tried all that before. This is not an intermittent
problem, it's every day from about 8-5.... right now I'm getting 7.93Mbps.
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Okie Doke your Welcome as long as it's flowing good it's all Good b
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Yeah, just wish it would flow from 8-5, when I really need it. It's 10:00am here in Nashville, and I'm pulling .93Mbps....not quite the 4G that I'm paying for.
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Holly Dolly Maybe there sending it all to Dolly Wood LoL just a little kidden there but that is No fun not getting any more than that..
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He's right, 4g in Nashville is a hit or miss right now. I'm in the urban core and once it hits 5pm speeds go to the garbage can....
It's funny because when I'm going to work certain towers I can hit between 30-50mbps on... but none of them are downtown. We're overextended, hopefully aws will be rolled out soon.
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Hi erather,
Let's get to the bottom of this speed issue! Given the hours outlined in your post, it may be related to network congestion. You mentioned that you talked to our tech support; did we submit a resolution ticket for your area? If so, please provide the NRB number provided. Also, what's your phone model? Try reprogramming by removing your SIM card for a minute and then reinsert and test.
AntonioC_VZWSupport
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Thanks Antonio.
Yes, there was a resolution ticket submitted for the Nashville area, but I didn't keep the number. The rep told me it was determined to be a hardware issue, so a new phone was sent (Galaxy Note 2), but the slow 4G issue remains. I've also tried , on both phones, resetting the sim card, but that has also not helped. Could it be a bad sim card? It's the same one from my old phone.
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Thanks for the additional information erather! What zip code are you located in? Yes, it could be a sim card issues. You can visit a corporate Verizon Wireless store for a new sim or accept my follow request, follow me and send me a direct message with your mobile number. Thank you.
TominqueBo_VZW
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Thanks, but I've figured out that it's bandwidth congestion. I work about a mile from the Nashville Airport, and decided to test in our parking lot, and then every block (heading away from the airport) and see what I found. In our parking lot, it was so slow that it couldn't even finish the test. At one block away, it improves slightly, but at two, my speeds were 29.00mbps.....blazing fast. Same results heading back....the closer I got to the airport, the worse the download speed. Any plans that you're aware of to add a tower (or beef up the current one) near the airport?
Thanks.
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Well Verizon, it's Dec 17, 2014... 4glte still sucks and the 200+ dollars a month, to just barely grasp the minimal 3g signal we get, is a bit too much!
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I have an iphone 5 and have been experiencing horrible LTE speeds in downtown Nashville for the last couple weeks. It's so bad during the day, that I just turn off LTE altogether since 3G is better than nothing. As soon as I get out of the city or if I switch over to wireless, speeds are fine.
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Hey there bbeaird,
Let's get you back in the fast lane while in the Music City. Which zip code are you having issues in? Which make and model device are you using? Does the issues primarily occur indoors or outdoors as well?
Please provide additional details so I can better assist.
NicholasB_VZW
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The zip code is 37203. It's an Apple iPhone 5. The slowness occurs both indoors and outdoors and pretty much all around a 1-2 mile radius near the West End Avenue/Vanderbilt area.
Average speed test on my phone with 3G during these peak times is .32Mbps.
Average speed test on my phone with LTE during these peak times is .05Mbps or frequently just times out altogether
The same speed test with LTE jumps to 10Mbps+ when I get out of Nashville.
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Thanks for the information bbeaird. I'm confident that we can get this taken care of for you once and for all. The good news is that there isn't any issues reported in the zip code that you have provided. Let's try this:
Settings > General > Reset > Reset Network Settings
After you do this step, please reboot the device and retest. If the issue persist then the next step would be to perform a restore on the iPhone 5 using iTunes. Please see link below for help with doing a restore.
http://bit.ly/1SQOwI
Once you have done so, please test call voice and data services for proper functionality. If the issue persist then please advise as we may have to escalate this issue for you.
ArnettH_VZW
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Thanks for you response, but it really seems like you are hoping against all odds that this is a problem with our phones.
Just to be sure, I ran the Reset Network Setting, even though I'm really not thrilled about having to go in and re-enter all my saved Wireless spots. As I suspected, the end result is the same - still miserable download speeds only in the downtown Nashville area. I will not be going through the hassle of a full restore because it obviously is not going to fix anything, and I really dislike how frequently Verizon advises customers to do this just in hopes that it might do something.
I don't know how to be more clear: LTE download speeds are fine on this exact phone outside of this 2-mile radius. It is also better simply by manually dropping it down to 3G. I always have at least 3 bars here, and voice functions are unaffected. With those facts in mind along with the other people reporting this issue, it seems straightforward that our phones are not the problem. I can also tell you that all my co-workers on Verizon who have various other LTE phones report the exact same slowness - they're just not taking the time to come to these forums and actually post about it.
There is very clearly a severe bandwidth congestion issue in the 37203 area. Just because issues are not officially reported does not mean everything is fine. It probably just means most people are too busy to bother reporting it. I know you are only doing your part to fully investigate the issue, but please forward this along to someone who makes these decisions that sending customers through pointless hoops like this does not reflect well on the company's troubleshooting competence. Please save us all some trouble and get someone down here to manually check it on an actual phone.
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I agree bbeaird. I'm in Cool Springs getting insane 25mbps down. That's the
speed LTE promises and the speed I pay $150/month for. Too bad I'm NEVER
down here and live in midtown. Downtown/Midtown/Green Hills is horribly
congested. Are there any plans for new towers in these areas? The zip codes
are 37203,37201,37212,37215.
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LMB24,
We are always working hard to expand coverage! However, I don't have a specific time frame. Removing/inserting the sim can assist with the best possible coverage available in the area. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport
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Same problem here. Was working fantastic about 1 month ago and now SUCKS. Happens all day on iPhone 5 in Cool Springs and other areas (primary zip 37067). Phone was replaced in the mean time for a power button issue which means New SIM Card ... no change, still exceptionally slow. I can show History of speeds in 20's, 30's even 40's; today at 10:00 AM was 4.23 Download, 2.06 upload.
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I have an iPhone 5 and live right next to Vanderbilt. The LTE service has been horrendous for about 2 months now. It seems to get worse every day. It's obviously a bandwidth issue. At 1:30am I get 8 down, but during the day i get less than edge. It's ridiculous to pay $170 a month and get awful data service. Something has to be done about this. At least tell us if you are adding more towers and when!?!
