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Slow 4g
zatt
Newbie

My average download speed on 4G LTE is under 1.5 Megabits per second.  I have removed/reinserted the sim, reset network settings, rebooted my phone, and removed the case.  None of which has made a difference.  I'm paying for premium service and not receiving it.  Any ideas?

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Re: Slow 4g
vzw_customer_support
Customer Support

zatt,

Sorry to see that are not getting typical 4G data speeds! Let's figure it out and get that data connection flowing. What model phone do you have? What zipcode are you having the trouble in? Are you having the problem both indoors and outdoors? When did you first start experiencing the slow data speeds? Do you know if any other vzw mobile numbers are also experiencing slow data speeds in the same area?

BrianP_VZW
Follow Us on Twitter @VZWSupport

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Re: Slow 4g
zatt
Newbie

1. IPhone 5

2. 93311

3. indoors and outdoors

4. This has been an issue for a while.

5. Yes, my wifes iPhone 5 (on the same account) and her sisters iPhone 5.

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Re: Slow 4g
vzw_customer_support
Customer Support

@zatt

Thanks for confirming!  Coverage looks good in the area and I'm not finding anything recently reported.

Please run a speedtest and provide me the results.  I'd also like to know your device's current software version number as well: http://vz.to/1tu2CS9.  Keep me posted so that I can further assist.  Thanks again!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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