I'm on the "Play More Unlimited 5G UW" plan and when i'm at work (zip code 51111) I'm getting terribly slow data speeds (.09 mbps to .83 mpbs down and .83 mbps to 2.98 mbps up). When I'm at home (zip code 51104) the speeds are great. I'm not hooked up to Wi-Fi at either location. This started happening after switching to the new plan. Is there anything I can do to get the data speed up when I'm at work?
Hegjay, we always want to help ensure that you are getting the best service possible wherever you go. Do you see slower speeds only while inside or at the mentioned ZIP Code in general?
JoseL_VZW
Yes, the slow speeds are inside the 51111 zip code, and it is always slow.
If you are on 4G LTE network, there is no way you should be getting such lousy speeds at work. I guess the Verizon Rep was asking "do do have the same lousy speeds inside your work building and outside your work building" in 51111 zip code?
The slow speeds are both inside the building and when I'm outside.
Hegjay-
You'll wait forever for a Verizon Rep to help you here on this forum... It's too bad they didn't need help... they would get the chance to feel what it's like getting "no help" from Verizon.
I'd recommend calling 611 and asking for tier-2 tech support. Hopefully they don't route your call to the Philippines like they did me a few days ago 3 times! - - The tier-2 person should be able to trouble shoot for you... Don't let the tier-1 person try to figure it out or you'll end up wasting another 30-45 minutes.
Good luck!
Hegjay, we certainly want to get to the bottom of this. Is this a recent issue for you? TerranceT_VZW
Yes, this is a recent issue. It started around October 16th (when I changed plans) and is still going on today.
Thanks for confirming, Jay. We appreciate the troubleshooting steps you've followed so far. Could you please confirm the address of the affected area?
TracyB_VZW
The address of the problem area is as follows:
3101 US Hwy 377 West
Sioux City, IA. 51111
To rule out another component, dial #3285 on your device. When calling the My Verizon app will share how much data has been used this billing period.
How much data has been used?
The reason for asking is because with the Play More Unlimited plan "in times of congestion, your data may be temporarily slower than traffic after 50 GB/month/line. For original Play More Unlimited (available before 8/20/20) your data may be temporarily slower than traffic after 25 GB/month."
I've used 4.8Gb.
I tried calling the support line and I waited on hold for over an hour before I hung up.
Below are the troubleshooting steps I've taken on my own:
Reset network settings
Removed and reinserted sim card
Restarted phone several times
Tested a coworkers phone, who also uses Verizon and has a similar phone. His download speed was around 3Mbps.
The only thing that was done prior to this problem was switching data plans, as stated in my first post.
This is extremely frustrating. I pay $300 plus per month for 3 phones and I just want to get the data speeds I've paid for.
I've never waited more than 30 mins to get Tier 2 tech support! Try calling 611 again and tell the person to stay on the line with you until you get connected to Tier 2 tech support. They are able to do that... - - Let them know that the "last time" you waited an hour and gave up! - - I know it "should not be this difficult" to get help from Verizon to solve your problem. - - Years ago, Verizon used to be the BEST. Unfortunately now, sometimes, they are the WORST! - - Good luck getting someone at Tier 2 Level to help you.
Btw, it would be best to call them from your work location so they can actually see "real time" what's going on with your connection.
Hegjay, we hear you loud and clear. We're so sorry to hear that you've waited on hold for so long, and we definitely want to make sure that you get your money's worth. We'll be sending a Private Note to better assist with the slow data speeds you've been having issues with.
LauraF_VZW
We can take a look, please send a Private Note.
Are you on 4G LTE or Verizon Nationwide 5G service?
I'm on the 4G LTE network.
Start a new topic or ask questions in the open forum.
