Last Saturday night we had a massive thunderstorm and ever since our data speeds have been extremely slow to almost unusable. We are in Gordonsville, VA 22942. It seems to be effecting at 3 mile radius outside of town. We used to get data download speeds in the mid 30s with a ping in 30. Now we get download speeds of 3mb or lower. We are using a range extender from Weboost and that has helped some but it really weird. I have call customer support and can’t seem to get an answer. I think a tower had to be affected in the storm. Verizon can you please help.
We would be happy to troubleshoot this matter with you. Once all troubleshooting steps have been completed, a Network Ticket can be submitted with the information to have the area reviewed by our Network Technicians. If you would like to start that process with us, please leave us a Private Note here, or reach out to us online @VZWSupport on Twitter or Facebook.
Hope all is well and thanks so much for getting back to me, yes I would to start that process. Thanks so much and please let me know how to proceed.
Our number one goal is to keep you connected! What phone do you have? Are you familiar with a network settings reset?