Slow Data Speeds

[prncecaspn]

We lost internet and had to use cellular data on our iphones.  We couldn't even load emails or webpages.  Has anyone else having slow data issues?  Have you been able to find a solution?  We've done all the troubleshooting steps outlined to try and correct the issue, but haven't found a solution yet.

[vzw_customer_support]

We apologize for any inconvenience this caused, prncecaspn. We know how important it is to have a data connection, especially when your internet connection is out. Let’s look into this further and get some additional information. Please provide us with the city and intersection where you are having problems. Are calls and text messages working correctly?

-Gerson

[prncecaspn]

We can make calls but texts are slow and we can add pictures or videos.  We live in Pittsboro, NC 27312.  Intersection of Hillsboro St and Basil Womack Dr.

[vzw_customer_support]

What type of signal is your phone showing at the top? If you run a speed test, what are the results?

-Christopher