Slow LTE speeds in the LA and greater LA area?
Jedizoomer
Newbie

Hi guys.  So I live in South Pasadena, CA, and for the past week or so I've noticed that the LTE speed on my phone has slowed than tremendously.  Whereas before I would have no problem downloading apps, watching Youtube videos, streaming music on Pandora and Rhapsody, now I can barely get these services.  At times, videos load, and at other times, they don't load at all.  Or, I'm in the middle of watching a video and/or listening to a song, and it stops.  I've tried turning the phone off and on, taking out the SIM card and putting it back, wiping the phone completely, making sure that it is set to "LTE mode," and this has not done the trick.  Oh, and I have an iPhone 5s, 32GB.  I'm updated to IOS 7.1.2.  I have even tried driving around to other areas, like Orange County, and my phone still has this problem.  When I connect my phone to WiFi, no problem.  But when I switch back to Verizon's network, I get the problem mentioned.  I was wondering if anyone on here who lives in LA, or the greater LA area, has noticed this.  I took my phone to the Apple store today, and the guy brought out another iPhone 5s, and the network was slow on this phone as well.  When he showed me his iPhone 5s (he had ATT as his carrier, however), no problem.  So I don't know if anyone has reported this, or if it is just my phone.  I called Verizon customer service two nights ago, and the rep told me that there were no outages, and that no one else has complained of this.  So I would like to know if there is anyone out there who is also experiencing this problem with their LTE speeds.  Any help would be appreciated.  Thanks!

Labels (1)
0 Likes
Reply
21 Replies
WestPoint
Newbie

I live just outside of Salt Lake City, UT and in the last month have noticed a severe slowdown in my iPhone 5s LTE speed.  I consistently show 2 to 3 bars of LTE in my home where for the past year leading up till now I got great speeds 5-10MBS but just in the last month in my home consistenly get between 500 kps not even 1 MB to occasionally 2 mbs. I've spoken with multiple Tech Reps and they've had me reset everything and even delete certain apps and sometimes things get better right after we talk but within a day things are back to snail pace. I've added no new electrical equipment to my house or done anything to my house that should have caused such a change and VZ keeps telling me that 2 bars should be plenty of LTE to get between 5-12 MBS. I think they're throttling me big time, maybe even more so when I'm at home it feels like. I am on an unlimited plan. I've been a loyal VZ customer and cheerleader for nearly 15 years. This is really bothering me and has me thinking of jumping ship and taking as many people with me as I can if things don't get back to normal.

0 Likes
Reply
WestPoint
Newbie

Iphone 5 not iPhone 5s

0 Likes
Reply
SVPdesign
Newbie

I have to chime in and say the same problem is happening to my cell service on my Samsung SIII. All was fine. Then a month ago, LTE disappeared not to be seen again.  I tested service in Beverly Hills, Santa Monica, and Las Vegas where I normally have LTE yet the phone remains stuck on 3G with speeds, at times, below 1 KB/s up and down.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

SVPdesign,

We want you to be able to enjoy LTE again. Thank you for testing connections in a variety of places. Have you ever had the SIM card in your device replaced? If not, you can stop by any VZW corporate store and pick one up for free. http://vz.to/Z26SAQ

LindseyT_VZW

Follow us on Twitter @VZWSupport

0 Likes
Reply
SVPdesign
Newbie

Thank you for responding, Lindsey. I'll look into having the SIM

replaced and see if that helps.

0 Likes
Reply
akaikebic
Newbie

I too am seeing very slow 4g lte service both in San Fernando Valley and Santa Monica.  Something is wrong with Verizon's service because I was comparing my droid phone with a friend's apple iphone on the at&t network and at&t is much faster. this was not the case before.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

akaikebic,

I am so sorry to hear of the slow speeds you are experiencing. What type of device do you have? Does service improve when you leave the area? What type of speeds are you experiencing? (Please run a speed test on the device)

LindseyT_VZW

Follow us on Twitter @VZWSupport

0 Likes
Reply
akaikebic
Newbie

I am still having issues with mobile data. There is definitely an issue with the network. When I try running a speedtest using ookla, I receive a "Network Communication Issues" error message. The phone itself can't find a 4G network in the area while it searches.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We appreciate you trying to run the speed test, akaikebic. LA is a pretty big area. Can you please share your zip code with us? And is voice also being effected or just the data services?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
Reply
akaikebic
Newbie

I have tried all over San Fernando Valley - Woodland Hills, Tarzana, Chatsworth, Northridge, Porter Ranch, Studio City, North Hollywood, Burbank, Glendale and also on the Westside in Santa Monica (90025).

0 Likes
Reply
ismaelrvs
Newbie

My data speeds seem back to normal here as well, I no longer have issues streaming video or playing music on Spotify! I'm glad, I was really considering switching to T-Mobile since they have good coverage in LA.

0 Likes
Reply
jisamcom
Newbie

No connection of LTE, 3G At all in Fullerton, Buena Park, and Santa Fe Springs Area in California.

Do something Verizon !!!

If this won't be better in few months, i won't be your customer anymore...

0 Likes
Reply
ismaelrvs
Newbie

I'm in the same boat in the LA area, it was all working great at good speeds and suddenly it just slowed down since last week. The odd thing for me is that when I check the SpeedTest app the speed shows a solid 15MBPS down and 18 up, but when I try to browse the internet pages just hang for awhile before loading, Spotify or iTunes radio cuts off during songs and videos won't load on YouTube. I'm starting to believe that Verizon has started throttling unlimited data customers, which I am. Is everybody else here also on unlimited data plans?

0 Likes
Reply
pixelrebel
Enthusiast - Level 2

I'm not unlimited, and I'm getting really slow speeds,  last night near LAX I got 0.01 Down and 0.53 Up.

Even though it feels like Verizon is throttling, that's not exactly the case in regards to the speed test anomaly you're seeing.  This just means that Verizon has established a high quality direct line to the hosts that participate in speed tests.   Yes, it is still completely shady.  Meanwhile, they refuse to setup these direct interconnects to Netflix, unless they pay for it.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

pixelrebel,

We definitely want you to be able to enjoy the LTE service you deserve. This is definitely odd  but we'd like to take a look at this. Was the speed test done indoors? Do the speeds improve in any other locations? If so, how far from home? What device make and model?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

0 Likes
Reply
pixelrebel
Enthusiast - Level 2

Hello AdaS_VZW,

My tests this week are improved.  I'm now seeing 13.73 down and 9.10 up.  Maybe the network kink is fixed?  I'll keep running speed tests this week and see if things change.

FYI,  I test both indoors and outside. I work in culver city and live near LAX, that's the only area I tested last week.  There's a particularly bad spot on the way home in the neighborhood near Kingston and Jefferson, that has always been bad for LTE.  I feel sorry for the Verizon store there, they must make zero sales!

0 Likes
Reply
Llihpnewob
Newbie

My service is slow everywhere, indoors and out. I have Iphone 5. the speeds im getting consistantly are between .01 and .07 MBPS. When I run my speed test, it shows that my service is coming from fullerton.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Llihpnewob,

Thanks for the reply and the information provided. Those speeds are definitely odd, let's get to the bottom of this. How long has this been going on? Are you up to date with software? Any device damage? Lastly, please follow these steps http://vz.to/Q7XEOV. Does it improve speeds?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

0 Likes
Reply
pixelrebel
Enthusiast - Level 2

This is happening to me too.  About two weeks ago LTE just dropped off.  Here's the results of my speed tests this week:

Mon 8/18 - 0.46 Down, 5.89 Up (culver city)

Mon 8/18 - 0.15 Down, 1.24 Up (LAX)

Tue 8/19 - 0.18 Down, 6.75 Up (culver city)

Tue 8/19 - 0.32 Down, 7.25 Up (LAX)

Wed 8/20 - 1.2 Down, 8.76 Up (culver city)

Wed 8/20 - 0.54 Down, 4.87 Up (LAX)

Thu 8/21 - 0.37 Down, 7.27 Up (culver city)

I'm so glad I found this thread because customer service immediately thinks its my phone.  They told me to clear my browser history, what the hell??  Where can I go to get a serious answer?

I have an iPhone5 running iOS 6.1.4.  My wife is on an iPhone5s running iOS 7.1.2 and she is experiencing the same issues.

0 Likes
Reply
LA4GUser
Newbie

This has been an issue with Verizon for years. I live in the San Fernando Valley and work in downtown Los Angeles, and both places have horrendous 4G speeds. I've already been through a Galaxy Nexus and an HTC One trying to get good 4G speed until figuring out that Verizon is just awful slow. I don't care how many times you pull the SIM, it's not going to make Verizon stop throttling bandwidth and overselling their network. The best speed I've ever had in three years is 0.7Mbps, or about the speed of DSL. It's normally around 0.3Mbps. Oddly, the upload speed is always around 5Mbps.

0 Likes
Reply