Slow connection on Note9, normal speed on S9 same time same place

[cgeres]

What Gives, My wife can have a normal speed connection and I will have a slow connection, at the same time? S9 vs Note9

[mama23dogs]

There are other factors.  Such as plan?  

[vzw_customer_support]

Let's look into this. When did the problem begin? Does the issue occur in more than 1 area? Do you all have the same plan? Please tell me more. AyaniB_VZW