Slow data in eastern Ohio

[budfreak]

I am a grandfathered in unlimited verizon customer. I have been using this service non stop since before you took over Alltel over a decade ago. I use my unlimited along with my S7 phones hotspot to watch TV and give internet to all my daughter and I's devices, and I've been doing it like this for over a decade.  I Set my phone in my window, and then using ookla speedtest, I adjust it to the best spot for the fastest speed. Because of this and how long I've been doing it, I know what speeds my phone runs and when it runs it. I usually run 30-50 mbps during the daytime and up to 70-100 mbps at night. Lately though, even though I have a full signal and good ping times, I'm lucky to run a 15 during the day and 30-40's at night. This doesn't allow us to watch TV during the day, and my daughter is having a hard time doing her schoolwork(she is homeschooled, so dependable and fast internet during the day is a MUST). The speeds seems to yo-yo during testing in the daytime, bouncing between 10-50 mbps randomly. It is currently barely running 10 mbps here on my laptop that is hooked to the hotspot, and it should be running about 30 minimum. I tried your "chat now" button for support, but it does nothing when I click it. I also tried messenger, and the guy left me mid conversation and never came back. I pay way too much (133 a month) for this service to not have reliabilty, speed, and support. Now get on it and figure out who messed up up the tower, please. 

[vzw_customer_support]

We understand the importance of having a reliable connection to our network. Have you attempted any troubleshooting steps, such as restarting your device, or resetting the Network Settings? Also, what's the ZIP Code where you typically notice this concern?

MatthewI_VZW

If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[budfreak]

Yes, I have done numerous troubleshooting steps. My zip is 43964. 

[vzw_customer_support]

Thank you for clarifying. Are your services primarily impacted indoors, or outdoors? Also, is the service concern consistent, or does it seem to fluctuate?

MatthewI_VZW

If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!