Slow speeds in particular area
Aeroman14
Newbie

who do I contact to report a slow tower in a particular area. There’s multiple tower for my zip code as it’s a widespread zip. While I’m in town I speed test around 30mbps or more while I’m at home I get 1-2 mbps. There’s a cell tower approximately 3 ish miles from my home broadcasting on band 13, which is what my phone uses according to the 12345 call thing. 

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vzw_customer_support
Customer Service Rep

Hello, Aeroman14. It concerns us to hear of the problems with service being experienced at your home. It is our priority to ensure you are able to use data without problems, and we will do everything in our hands to help. We have some questions to better assist. Could you please provide us with the name of your city to review the area? Do you experience problems with calls or texts? When did this issue begin?  DavidR_VZW

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