Hello dreadnought,
My family and I moved into a new home back in mid-November. Exactly three weeks ago today, our service suddenly stopped. No data, no phone, nothing. We have to walk outside to make a call, and that is even spotty. I have spent hours with tech support by phone/text, but have not been able to get any solution.
My wife and I finally visited our local Verizon store this weekend, and tried to explain the situation, but again, no resolution. The sales rep explained that Verizon is in the process of updating towers to accommodate 5G, but that Verizon is refusing to inform customers of where and when the updates are happening, and how they are affecting customers.
Our neighbors directly across the street are Verizon subscribers, and they great service. We asked the sales rep why our neighbors have excellent service, but we do not, and he informed us that only certain addresses on any given street are eligible for services (at least home internet). As of now, we are having a land line installed in the house just to have reliable phone communication, but are completely without data.
