Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Support
D3MONKID12
Member

Why is my hotspot being throttled after 15Gb when it's supposed to be at 30Gb? It's been happening for a while now so what do I do? 

0 Likes
Re: Support
Ann154
Expert
Expert

Which plan do you have? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Support
vzw_customer_support
Customer Support

D3monkid12, can you tell us what plan you are on? Most of the plans have a 15GB HS. DoloresK_VZW

0 Likes
Re: Support
D3MONKID12
Member

I'm not sure exactly what the name of the plan I'm on is, but in the details of my plan it says that my line isable to enjoy all the benefits of the get more unlimited plan and shows all the benefits of that plan.

0 Likes
Re: Support
vzw_customer_support
Customer Support

Thanks for clarifying, D3monkid12. The Get More Unlimited Data plan does include 30GB of 4G LTE Mobile Hotspot usage. Was an alert received, stating that you'd used up your 4G LTE hotspot, at 15GB of usage? MatthewI_VZW

0 Likes
Re: Support
D3MONKID12
Member

Yes. It was a message from verizon saying that I had used up my 15Gb of mobile hotspot and that my hotspot would be reduced to 600Kbps until the next billing cycle. Then yesterday I was sent a message from Verizon saying that that they were adding 15Gb of mobile hotspot at no charge. So I guess it's resolved. 

0 Likes
Re: Support
vzw_customer_support
Customer Support

D3MONKID12,

We're glad to hear the additional data did the trick. What other questions or concerns can we address?

KatiM_VZW

0 Likes
Re: Support
D3MONKID12
Member

    I do have another question.

 Why do i have a smartphone line access fee?

0 Likes
Re: Support
vzw_customer_support
Customer Support

Great question. The line access fee is charged on every line that is active on the account. This fee is on every bill you receive. 

PedroM_VZW

0 Likes
Re: Support
D3MONKID12
Member

Isn't that supposed to be on accounts with multiple lines, lines that share an account. At least that's what I read on the Verizon website. I mean it is pretty messed up to sell someone something then charge them to access it.

0 Likes