Tech Support incompetent

[SM0729]

So here's my story. I cannot get incoming calls. I called Support and wasted an hour and twenty minutes. Teir 2 suggested changing my number to test but after the change my phone did not work at all. I requested escalation and rep hung up the phone. I did provide an alternate number but she did not call back. At this point I could not get through to VZW by phone neither online my number was not recognized. I called back and entered a different number, I requested my number be reverted now I'm back up but no incoming calls. I spent two hours on this I cannot waste more time on this. Is there any way of getting support from this company?

[vzw_customer_support]

SM0729, 

I am so sorry to hear that you are having trouble with your calls! We know how important it is for you to be able to receive all your calls, and we want to get this working. If you are still having trouble, please reply to our Direct Message for additional assistance. 

MichelleH_VZW