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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So here's my story. I cannot get incoming calls. I called Support and wasted an hour and twenty minutes. Teir 2 suggested changing my number to test but after the change my phone did not work at all. I requested escalation and rep hung up the phone. I did provide an alternate number but she did not call back. At this point I could not get through to VZW by phone neither online my number was not recognized. I called back and entered a different number, I requested my number be reverted now I'm back up but no incoming calls. I spent two hours on this I cannot waste more time on this. Is there any way of getting support from this company?
SM0729,
I am so sorry to hear that you are having trouble with your calls! We know how important it is for you to be able to receive all your calls, and we want to get this working. If you are still having trouble, please reply to our Direct Message for additional assistance.
MichelleH_VZW