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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
No cellular coverage in our entire community(the hills of 92869)! I purchased a Verizon 4G LTE Network extender 2 from the Verizon store and installed at home. It would not connect to Verizon’s network. Spent an hour troubleshooting with support chat to come to find out it won’t work with prepaid plans! I pay for 3 lines of unlimited ahead of time, no credit extended, and I come to find my family has been downgraded to an inferior network that I can’t enhance with this extender. The thanks we get for paying our bills a month in advance! Not happy Verizon, you may be losing a 15 year customer.
Reliable coverage is a must, this day in age, and we are here to come to a resolution. Please tell me the troubleshooting steps you have performed, as we would not want to repeat any on our path to fixing your service.
CraigS_VZW