I've been getting a text for the last month or so from the number 502. The text includes a number of unknown characters. It ends with com.vzwdmserver. Which made me assume this is a Verizon problem. I've been getting the text at all hours of the day, everyday with the exception of some weekends. I went into a Verizon store and the rep had never seen the texts before. His solution was to delete all the messages (including emails) from my phone and hope it went away. Well, it didn't. After doing some research today I found out I wasn't the only one, and called Verizon tech support. I got passed to three different people, expected. The woman on the phone came back after putting me on hold for a number of minutes to tell me that Verizon has an open ticket on the issue but no solutions have been found yet. She told me to wait until August 16th, as it typically takes their tech team 14 days to figure out the problem, and if the texts have not stopped after that time to call back. You have to just love Verizon. She gave me the "Primary Ticket number" 4487520 to refer to when calling back for the same issue. She said they assume it's an issue with the network board's response to some task being done on your phone... They don't know what the task is (could be simply opening a browser). She said this issue is specific to Thuderbolt.
I was surprised to see no posts on the Verizon forum. I'm a little annoyed by this issue and the response to "wait it out" and call back if you still have an issue in a week. I've been having the issue for at least a month.
Anyone else having the same issue? Anyone had better luck at fixing it than I?
Its very frustrating to be getting those messages at all hours. I would be pulling my hair out with multiple bad text messages. I can definitely help if you are still experiencing this issue. I pulled the trouble ticket that you referenced and I see the engineers have stated this should be resolved. Please PM me if you are experiencing issues and I will open a ticket in your name to fix this quickly for you.
Good morning Bsg.
I completely understand your frustration with the battery life of your Thunderbolt, as I would feel the same way. I know I also need my phone to last all day. How long have you had this device? Have we done any troubleshooting other than just recommending an extended battery? Has the device been replaced? Being that the battery life is so low, we will need to troubleshoot since you are out of the Worry Free period. If the device needs to be replaced under the 1-year manufacturer's warranty, it will be replaced with the same device. However, please send me a Private Message and I will be happy to personally assist you further.