Service has gotten worse. To the point I can't make calls from my cell at home anymore. When I complained by email in 2010 to some lady I found on a news release she had someone call me from Albuquerque. They told me that the closest tower to me was 15? miles away. We live 15 miles north of Santa Fe and 75-80 miles north of Albuquerque. Their are 3 towers (Verizon?) within 5-6 miles of my house both north and south. The man I talked to said he had adjustments made to the tower he was talking about. My service improved for maybe 2 months. Since then we basically can't make calls from our house. I have been with Verizon since 2000. I'm seriously considering changing carriers if they can't bring my area up to par. This is ridiculous! I don't have long distance from my land line because I have free long distance on my cell. What good is that? I can't make all my calls from work where I have service because I have to work! Any suggestions? Verizon?
I wonder if you really read my post? We don't live in Albuquerque! My
zip is 87506. Signal is great everywhere except my house. It would be
different if we never had a signal at home, but, we did. Until Verizon started
their 4G bringing it to the populated areas. At the expense of making our
signals weaker.
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The service at my house has deteriorated consistently since approx. 2010
when Verizon started building up their 4G network around Albuqerque, NM
created by Verizon Wireless Customer Support
(https://community.verizonwireless.com/people/vzw_customer_support) in 4G LTE - _View the full
discussion_ (https://community.verizonwireless.com/message/1256223#1256223)
I fully read your post. You are having difficulty making and receiving phone calls in your home. VZW doe not guarantee service inside of any structure. No matter how god it used to be. Once inside of a building, any building, there are too many factors to consider.
However, if you don't like my advice, which goes a step further than any VZW employee will tell you, then that is not my problem. You won't get past any VZW rep suggesting a network extender for your home. Your choice but you won't see a tower erected just because you complain and VZW will always tell you that they can't do anything about the reception inside your home.
The fact remains, regardless of whether Verizon guarantees service in a building or not, that service was better in a building before. It has gotten to the point where t-mobile of all services works best. It's a shame
Service working inside and then not working inside is not a valid argument for VZW to try to make it work inside again. They don't guarantee it and any building where you get service inside is a plus and nothing more.
we don't get service outside either
bcj376, thanks for clarifying further. When did this trouble begin for you specifically? Is this impacting your voice calls, text messages and or data/internet connection as well? Please share details.
KristieQ_VZW
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it's affecting our voice calls.. Anymore we have people call our land line because there is no service. I talked to someone in Albuquerque in late 2009 or early 2010 and they actually adjusted a tower. The service improved for a bit but got worse and worse. This isn't just me. So many people that live in Pojoaque and immediate areas closeby are going through the same thing. My daughter (*Verizon) lives about 5 miles away and we have to text.. The texts take about 15-30 minutes to go through
Well, now, not only affecting calls at home but the entire Pojoaque Valley. We get 4G when we are in Los Alamos or Santa Fe but nothing in between anymore. Sometimes 3G but that doesn't do anything since 4G came along! When is Verizon going to expand 4G north of Santa Fe, NM? I wanted to get my husband a IPhone 7 for Father's Day but what good is it if we don't have service? I don't want to sign another 2 year contract and I don't do monthly payments.
bcj376 wrote:
Well, now, not only affecting calls at home but the entire Pojoaque Valley. We get 4G when we are in Los Alamos or Santa Fe but nothing in between anymore. Sometimes 3G but that doesn't do anything since 4G came along! When is Verizon going to expand 4G north of Santa Fe, NM? I wanted to get my husband a IPhone 7 for Father's Day but what good is it if we don't have service? I don't want to sign another 2 year contract and I don't do monthly payments.
Verizon doesn't offer 2 yr contracts anymore. Why don't you look for a provider which offers better service in your area? The other providers don't offer 2 yr contracts anymore either and you would have to pay full retail up front for new phones if you "don't do monthly payments".
Bcj376, you certainly have been dealing with this long enough. We want your calls to be successful again. What make and model phones do you have? Have you attempted the use of Wi-Fi calling when at home?
LorenB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I live north of Santa Fe. Zip is 87506. Pojoaque Valley. Everyone has trouble here ever since all the 4G went up. There needs to be another cell tower. There are cell towers about 2-3 miles to my south and 3-5 miles to the north but I guess they're not verizon
Get yourself a Network Extender. Or for free, get yourself a Google Voice Number (free with a Gmail email address) and forward your calls to this while you are at home. You can use Google Hangouts Dialer to make and receive calls from a Google Voice Number using a wifi connection.
Start a new topic or ask questions in the open forum.
