Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Thunderbolt only connects to 3G in 4G area
tydro456
Member
I have had my thunderbolt for a week now and it has not once since activation connected to 4G. It is in my area it says on the site you check with your zip and address. I just want my unlimited 4G I am paying for!
Labels (1)
0 Likes
Re: Thunderbolt only connects to 3G in 4G area
Not applicable

I definitely understand why you would want to get your 4G working on your phone. I would like to check a few things in your area and verify this is a 4G area and see if there are any issues. Can you please send me a PM with your name, number and your full address? 

0 Likes
Re: Thunderbolt only connects to 3G in 4G area
micfai
Member

I am having the same issue and this only started today after I got the OTA update yesterday.

0 Likes