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Trouble with service for over a week in central Iowa
chrissyb_MLS
Member

For over a week now I have been having trouble sending and receiving texts, and making phone calls from all of my Verizon lines when in my home town.  I used to have 4G service in town, now there are places where it tells me I have no service at all.  When my phone does connect a call frequently the caller can't understand what I am saying because my service is so terrible right now.  Is there a tower outage in the 50138 area?

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Re: Trouble with service for over a week in central Iowa
vzw_customer_support
Customer Support

chrissyb_MLS, we want you to have reliable service where you are at. Let’s get this fixed right away. What’s the make/model of the phone? Please run a device health check through the My Verizon Mobile app and send us the results. Is it better indoors or outdoors?

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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