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Unable to get both 3G and 4G LTE to work on my Brand New Apple IPhone 5.
KEV815PAN
Contributor
‎09-25-2012 09:40 PM

Any one else having the same problem? Please note that this was an Apple Dot Com Purchase and was not purchased directly from Verizon Wireless, however I did make sure to indicate that I had Verizon as my Cell Phone Service Provider and I also provided all the Required Security Info at Check Out.

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Re: Unable to get both 3G and 4G LTE to work on my Brand New Apple IPhone 5.
reliable
Newbie
‎09-25-2012 09:51 PM

was wondering if the network is down.  The 4G network isn't  working on my Motorola Droid 4 right now.  It worked today and just notice this evening some time after dinner I didn't have a network connection. Is anyone else having problems?

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Re: Unable to get both 3G and 4G LTE to work on my Brand New Apple IPhone 5.
vzw_customer_support
Customer Support
‎10-02-2012 08:51 AM

Hey there KEV815PAN!

Oh wow! I am very sorry to hear that your data network was not working when you received your device! How is it working now? Was the phone activated and able to make calls? Please also make sure that under Settings-General-Network that Cellular data is turned on. Please let us know!

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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Re: Unable to get both 3G and 4G LTE to work on my Brand New Apple IPhone 5.
KEV815PAN
Contributor
‎10-02-2012 09:20 AM

For some reason or another both my 3G and my 4G LTE stops working when I activate a 4 Digit Sim Card Password. It just happened again today, so I had to turn the SIm Card Password off again today in order to get the 4G LTE working again today.

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Re: Unable to get both 3G and 4G LTE to work on my Brand New Apple IPhone 5.
KEV815PAN
Contributor
‎10-02-2012 09:28 AM

Mine stops working whenever I Activate a 4 Digit Sim Card Password.

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Re: Unable to get both 3G and 4G LTE to work on my Brand New Apple IPhone 5.
vzw_customer_support
Customer Support
‎10-11-2012 09:01 AM

Hey again KEV815PAN!

Hummm, very interesting. So when you do NOT have a SIM card password, your data works just fine? But when it is enabled, your data will shut off completely or will it just fluctuate back and forth? Did you have the SIM card replaced at all during the activation process? Try to also reset network settings (Settings, General, Reset) and see if it works again. Please keep us updated. Thanks!

MichelleG_VZW

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Re: Unable to get both 3G and 4G LTE to work on my Brand New Apple IPhone 5.
silver6056
Specialist
‎10-11-2012 09:33 AM

KEV815PAN wrote:

For some reason or another both my 3G and my 4G LTE stops working when I activate a 4 Digit Sim Card Password. It just happened again today, so I had to turn the SIm Card Password off again today in order to get the 4G LTE working again today.

Sounds like a bug, but why do you particularly want a SIM password?   Always seemed to make more sense to me on PAYG GSM phones. Your Verizon plan doesn't depend on credit stored on the SIM.  (I assume there is a way to lock the handset itself)

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