Unlimited Data Policy
20pluswithVerizon
Enthusiast - Level 2

When I signed up with Verizon many years ago I was happy to pay for Data long before many even had it.  I have been with Verizon in one form or another since Verizon purchased AirTouch in Orange County California.  Yes, I had a bag phone and a 3 watt DiamondTel handheld back then.  Now I have a Note II and had to pay for it since I was told I would lose my unlimited data plan if I chose to upgrade as I had in many years past with the same plan.  I'm not sure what bean counter thought this was a good idea but it has gotten me to think about switching myself, mother in law, and my wife to another company that offers unlimited data at a lower cost.  I like the service I get with Verizon although I don't receive 4g about 75% of the time and its slower than snot on 3g. 

With Sprint and now Straight Talk offering unlimited data, my $140 per month plan that I pay just for me is not looking so attractive, especially when I don't feel welcome at Verizon.  Not being able to upgrade is a clear tactic to drive me off my plan with the carrot of getting a phone at a discount. 

I don't understand why I am being treated differently.  Obviously you have earned a great deal of money from me over the years I deserve to be treated just like others.  Whats funny is that a new person that has never even been on Verizon is treated with more respect and given a discount on a phone when I am not.

I like the unlimited data because I dont have to worry about going over.  I pay for peace of mind. 

Please reconsider your policy and treat people like me with the same respect you do for others not on the unlimited plan.  Its obvious that if Im on the plan I have been with you a while and you are profiting from me on every month I pay.  All Im asking for is what other currently get.  Equality for all.

Thanks

Labels (1)
18 Replies
crelin
Specialist - Level 1

What discount are new customers getting that you would not?  You only lose your unlimited data if you upgrade to a device at the two year pricing - the SAME two year pricing new customers would pay.  In fact new customers have to pay a 35.00 activation fee where existing customers instead pay the cheaper 30.00 upgrade fee. 

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20pluswithVerizon
Enthusiast - Level 2

You can be some joker who has never spent a dime with Verizon and sign up and get a subsidized phone.  I cant.  Thats a far cry from the $5 you point out.

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rcschnoor
Legend

You CAN get a subsidized phone.

You will have to make a CHOICE, though, if you want a subsidized phone or your unlimited data. Verizon is only allowing you to choose one.

20pluswithVerizon wrote:

I like the unlimited data because I don't have to worry about going over.  I pay for peace of mind.

And to pay for that peace of mind with Verizon, you will now have to pay full retail for a cellular device.

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dimap52
Specialist - Level 1

It's all about the MONEY, man. Nothing but the MONEY. Upgrade fees, data overages of $10, $15, per gig, or even $20 for 300 Meg if they can get away with it, $50 for 1 GIG data on the Share Plans, $40 access fees for nothing but a big fat bill pad to increase profit margins past 50% to please investors. Tethering charges. No other country but US has carriers that charge for tethering over and above the base charges for data.

20 years of loyalty is not going to exempt you from current policies no matter how much you dislike them.  Data caps and forcing customers onto them by implementing sleazy upgrade policies and fees has nothing whatsoever to do with network management or congestion, but everything to increasing subscriber ARPU.  Verizon's CFO has been quoted as saying "Data is the new Oil."  And we all know how the Oil Industry bends us all over with gas going from $0.25 cents a gallon to $3-5 / gallon over the last 40 years.

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SuzyQ
Community Leader
Community Leader

20pluswithVerizon wrote:

... Whats funny is that a new person that has never even been on Verizon is treated with more respect and given a discount on a phone when I am not.

A new customer also has no option to choose unlimited data - the ONLY option available (even if the new customer were to bring their own phone!!) is Share Everything, tiered data. 

squish8480
Enthusiast - Level 2

Call Verizon Executive customer service.  They will give you a month of service free. 

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crelin
Specialist - Level 1

Unlikely.  Why do they deserve a free month of service? because they disagree with a policy change that has been in place for over a year?

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squish8480
Enthusiast - Level 2

I just got a free month of service.  Anyone who will be losing their "Grandfathered" Unlimited Data is subject to a month of free service. 

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Ann154
Community Leader
Community Leader

Perhaps you were able to get that. It doesn't mean every customer in a similar situation is liable to get the same deal. Not everyone has access to the "Verizon Executive customer service". If anything they only offered it as retention tactic to keep you as a customer.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

squish8480
Enthusiast - Level 2

It is very easy to get a hold of Verizon executive customer service.  They told me over the phone that no exceptions can be made and that everyone has to get the same treatment.  I asked for more than just a month because clearly one month of free service does not equal the value of unlimited data. 

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crelin
Specialist - Level 1

You didn't even deserve one.

squish8480
Enthusiast - Level 2

Thats harsh

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Cloudlv9
Enthusiast - Level 3

Why do you believe tenure is such a huge thing and bargaining chip? You have probably had the same gas, electiric and grocery companies for some years too, do you go ask for lower pricing on your milk or a special deal on Unlimited Doritos? What makes this service any different? It's just something you have to deal with if you want the superior quality of the network. Sprint claims to have Unlimited. They do not. They have Unlimited in their network only, when you roam onto another network, you are limited to 300MB. And seeing at their Network is ever shrinking, that is not good. They recently closed 20,000 towers to pay for the iPhone rights. And Straight Talk? Lol. Do you even use enough data to warranty Unlimited? Times are a Changin' Deal with it or go to a crappier service

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bandman002
Newbie

My question. I have a Verizon Palm Pixi Plus. ( I know stop laughing) Started 2 year contract in 2010. This phone came with the unlimited data (29.95) and free hot spot for as long as I owned the phone. Also have one regular cell. Both phones are on the lowest minutes and we pay $5.00 a month each for 250 texts. Monthly Bill with work discount and all taxes is just over $102.00 a month.

Problem. the pixi screen broke. I can buy a new verizon Palm Pixi Plus for approx. $40.00.  Question can I stay on the same plans and have Verizon activate this same new Palm Pixi Plus?

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rcschnoor
Legend

Where are you purchasing this Palm Pixi Plus? If it is from Verizon or a retailer which is giving you as subsidy thru Verizon, the answer is likely "no".

If you are purchasing from a private party such as ebay or swappa.com then you should be able to do so.

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20pluswithVerizon
Enthusiast - Level 2

The use up to 10 gb a month.  They can have it when they pry it from my

cold dead hands.  I cant wait until they drop 4g next to my house so I can

use it as a hotspot.  I can afford my own 600 phones even though I still

think its total bs that Verizon changed the policy to trick, force, or sway

people out of unlimited plans.  There is a reason.  Once you start getting

30mb down and up you dont need a home internet connection (depending on

where you live).  It makes me want to run some sort of data eating ap just

because I can.  If att offered me unlimited data for what I pay now I would

leave verizon that second.  The answers I got from Twitter from Verizon

sounded like robots.  Example "We want your business and you can keep the

unlimited data if you purchase your phone at full price."  No kidding.

That was real helpful.  The other answer was "Have you checked to see how

much data you are using or maybe you could get on a family share plan."

Really...that was helpful.  Verizon does not care because they know for

now they have the best coverage in most of the US but every giant will

fall.  With what I have spent every month at 145 plus international roaming

and referring my non tech savvy friends to Verizon, you would think I would

get a little more respect.

<Comment deleted for violating the VZW ToS.... Name Calling<

Message was edited by: Verizon Moderator><

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20pluswithVerizon
Enthusiast - Level 2

If I say that Verizon customer service is simply lip service, is that name

calling?

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bkumm1
Newbie

striagt talk is verizon second shelf and sprint will disconnect your phone for using to much data it says in terms and conditons they can term without notice if u use more than 800 mb in a a month, that not even a gb, friends thats got discountected all been around 5 gb

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