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Used to get consistent 4G connectivity on my Jetpack. Lately only 3G. What can I do?
rhaffn
Member

In the past two weeks I have only been getting 3G connectivity when I used to get 4G connectivity.  What can I do on my end, or is this something that only Verizon can address?

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Re: Used to get consistent 4G connectivity on my Jetpack. Lately only 3G. What can I do?
vzw_customer_support
Customer Support

Getting 4G/LTE speeds is important, rhaffn. Have you run a speed test to determine whether your speeds are actually 4G or not. Sometimes, your device may say 3G even though you are on the default of 4G/LTE. Here are the speeds you should expect. Verizon 4G LTE wireless broadband is 10 times faster than 3G—able to handle download speeds between 5 and 12 Mbps (Megabits per second) and upload speeds between 2 and 5 Mbps, with peak download speeds approaching 50 Mbps.


AllisonC_VZW
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If my response answered your question please click the _Correct Answer_ button or Like under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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