I have moved to a rural area that shows on the coverage map that I would have 4G LTE service here but I can get no cell phone signal at my house. Will VW provide a network extender or do I have to switch? My spouse has AT&T and has a good signal. I can do wifi calling but at least need a cell dignal as backup when the wifi goes down (frequent here) and I can use the cell phone as a personal hotspot until service gets restored. I would prefer not to switch providers because my cell phone plan is through my company's corporate agreement. I can switch but it is a difficult process. I would rather resolve this if I can. I saw some posts about VW not providing network extenders, but they were old so I am wondering if this policy has changed.
@tchapman001 wrote:I have moved to a rural area that shows on the coverage map that I would have 4G LTE service here but I can get no cell phone signal at my house. Will VW provide a network extender or do I have to switch? My spouse has AT&T and has a good signal. I can do wifi calling but at least need a cell dignal as backup when the wifi goes down (frequent here) and I can use the cell phone as a personal hotspot until service gets restored. I would prefer not to switch providers because my cell phone plan is through my company's corporate agreement. I can switch but it is a difficult process. I would rather resolve this if I can. I saw some posts about VW not providing network extenders, but they were old so I am wondering if this policy has changed.
A network extender requires an internet connection, so if your WiFi goes down due to an internet connection issue, a network extender would go down as well. Network extenders are not free except in rare occasions, you'd have to check with Verizon support.
Let's take a look into this with you, we want you to have the best service we can provide for the area. Please send us a Private Note.
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