Up until 6 or 7 months ago I would have a full signal on my phone now I am lucky to get 1 or 2 bars and it's very slow. I have placed several calls with Verizon and have received not received a return call. I am really getting fed up with Verizon. If I have to pay thru the nose I expect better service and support. Is anyone else having this issue? Also I am unable to find any info on today's update 10-16 on the website.
Thank you
Please move your thread to 4G LTE. You will find more users like you.
Let's get to the bottom of this PENNANTFEVER! Are you having signal issues in a specific area (indoors only) and is the phone responding slow while doing anything specific? What zip code are you located in? Are you referring to a device software update? If you have the Galaxy S4 please view details here http://vz.to/17yB0RO Please share additional details so I may further assist. If a resolution ticket was already submitted please accept my follow request, follow me and send me a private message with your mobile number. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport
I have been a verizon customer since 1997 and never had any signal issues. I have lived at the same address for over 10 years and always had full signal until now. I get 1 maybe 2 bars outside and this has happened within the last few months. I dont know what change verizon has made but it is bad. My battery drains much faster than normal because the phone is searching for signal indoors. I have missed several calls also because of this. This is going on with my other phones also which are on Verizon. I am unable to use my phone to its potential because of this. I have trouble streaming video also because of the poor bandwidth and signal. I pay for 4glte and I am stuck in 1990 and pay a lot of money for services I all of a sudden cannot use. Feel free to call me ..ty
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Dear PennantFever,
Good morning. First and foremost, I would like to thank you fro your many years of loyalty to us. We want to ensure your service is as great as it has been the past 10 years. So that we can troubleshoot your service issues correctly,we would need some additional informaiton. What zip code are you located in? What make and model device are you using?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
My zip is 07849 and I have a Samsung Galaxy 4. My wife has a galaxy 3 and my work phone is a driod razor
Sent from my Verizon Wireless 4G LTE smartphone
Thank you PENNANTFEVER. I looked at that area and I see you should have great 4G service. Do all of your phones have the same issue? Does this happen in a specific location, or in the entire area? Do you notice a pattern of where or when this is happening? Do you have better service anywhere in that zip code?
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport
Yes this issue is happening with all my phones and my neighbors phone. I do get better service when I am on rt 15 near Berkshire valley road there is a tower there. Can you please call me so we can speed this process up?
Sent from my Verizon Wireless 4G LTE smartphone
I can understand the frustration of having service issues PENNANTFEVER. Please send us a private message with your name and mobile number via private message. We can discuss your issues and find out the next step towards getting this resolved.I look forward to hearing from you.
KinquanaH_VZW
Follow us on Twitter @vzwsupport
How do I send a private message?
Sent from my Verizon Wireless 4G LTE smartphone
ninja'd
I like how Verizon totally missed my post about no coverage in SF. Nice.
"Thank you PENNANTFEVER. I looked at that area and I see you should have great 4G service. Do all of your phones have the same issue? Does this happen in a specific location, or in the entire area? Do you notice a pattern of where or when this is happening? Do you have better service anywhere in that zip code? "
Well I don't have great coverage and I am waiting for someone to get back to me. I am really frustrated. Verizon is
overwhelmed look at all these posts for poor coverage. You are not being honest with us. Verizon has a network issue and they are not coming clean. To have them since 1997 and living in the same home for 10 years without an issue and now this. They say it's because of all the leaves on the trees. I have news for you it's FALL and the leaves are on my lawn not the trees and I still have the same crappy signal. Own up Verizon you added way to many people to your network and that is why it's taking a dump. I pay the extra money for your reliability but it's not there anymore. Do the right thing come clean Verizon!
Set me FREE!
Same here in San Francisco. Same exact timeframe too. 6-7 months ago my coverage was golden. As of today I have ZERO 4G and ZERO 3G coverage and I'm in the same spot I have been for the last few years. Makes NO sense.
Let's get you back to the golden service you are used to, roserama87. I'm sure this is frustrating. Do you lose the data in certain areas? Have we been able to troubleshoot with you any time during the past 6-7 months when this began?
TamaraH_VZW
Follow us on Twitter @VZWSupport
I called verizon a few times and I am being told that I am not in a good area for a signal. I was for 10 years I never moved. I get one person telling me I am in a poor area another person tell me I am in a good signal area. Which is it? This is happening with all my phones. I am really frustrated I miss calls my battery drains because my phone is trying to get signal
....really really frustrated
Sent from my Verizon Wireless 4G LTE smartphone
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