I have been a loyal customer with Verizon Wireless for over 15 years. I've never had an issue with my service or with Verizon until recently. Approximately 4 months ago my service began to completely cut out while I am at work. I work 12 hour shifts an hour away from my house, I have a child at home who is doing virtual learning on some days and I am pregnant. Not having cell phone service for hours is unacceptable considering I pay $200/ month for both me and my husband. I've contacted Verizon Customer numerous times and while most agents are nothing but pleasant, I have had ZERO luck in a resolution. I've been issued a credit of about $30.. which is NOTHING when your phone NEVER works. Unfortunately I am at my wits end and will be forced to cancel my service as there is no help being offered to me. The kicker is, it's not just me that has the issue, its every single coworker of mine that has Verzion.
Maybe posting on here will offer some kind of assistance.
Frustrated and "Over it"
We sincerely appreciate your loyalty, amandabeezee. It is upsetting to hear about your service experience over the last four months. Having you leave us for another provider is the last thing we would want. Please look for our Private Note to you, so we can discuss more of the details about what is happening.
Loyalty to what is no different than a utility company is a silly concept. If service is bad and there's been no resolution, I'd personally would have switched carriers.
No one is helping me with my situation and don't seem to care! ive been with verizon for a few years now and since the covid i experienced a hardship! Ive made arrangements to pay my bill to keep my service and guess what they have cut my phone off twice in the same week and now asking for more money to turn my service back on! Its now 2:30pm and ive been dealing with this since early this morning. so i paid anothe $200 because thats what one of the agents told me and she still didnt reconnect my service. I work from home and need my service and this is how ive been done. Shame on Verizon for this and ive been also making payments twice a month and still this is how it works