Verizon forcing move to 4G, but provides no help in finding a replacement
tmpc
Enthusiast - Level 2

I am one of the people that has to upgrade his 3G phone by 2020.  I want the cheapest decent smartphone I can get, including phones that are several years old.  Determining 4G compatibility is easy, but determining VoLTE isn't (most just list it as LTE).  Would it be too much trouble for Verizon to provide a list of compatible phones?  This is a giant pain in the derrière.

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vzw_customer_support
Customer Service Rep

I always want to get a great phone for a great price, so I understand the importance of a budget. I have gathered some devices that are low in cost, and with great features. Here's a link: https://www.verizonwireless.com/compare-devices/samsung-galaxy-a10e&nokia-3-v&moto-e6&alcatel-avalon... . Let me know your thoughts, I'm eager to hear from you soon. MichelleH_VZW

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jav6
Champion - Level 3

Quotes:

"Would it be too much trouble for Verizon to provide a list of compatible phones?"

"So for me, an older (even used) phone is fine."

If you're looking for Verizon to provide a list of OLD/USED phones that are/might be compatible with their network, you might be dreaming.

 

...Just another VZW customer...trying to offer some assistance...
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tmpc
Enthusiast - Level 2

Apparently, I am dreaming.  In my dream, a company providing cell phone service makes a change to their network, offers no help with the complexity of the change, and only provides expensive "solutions" . . . more like a nightmare.

glitchedpixel
Specialist - Level 1

@tmpc wrote:

Would it be too much trouble for Verizon to provide a list of compatible phones?  This is a giant pain in the derrière.


The entirety of Verizon's shop page is a compatible phone list.

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tmpc
Enthusiast - Level 2

You assume everybody wants to spend many hundreds of dollars on a cell phone.  I don't.  I make phone calls and send texts; that's it.  So for me, an older (even used) phone is fine.  The problem is, VoLTE is a requirement, and though many phones say they are LTE compatible, they may not be VoLTE; they aren't the same thing.  Commonly available information doesn't make that clear.  This is the flaw in "Bring your own phone".

To make matters worse, you still have people selling phones that claim to be Verizon compatible; they are . . . until January 1, 2020 at which point they become paperweights on the Verizon network.

Ann154
Community Leader
Community Leader

I agree there should be a list of VoLTE capable phones including the VZW branded but retired phones that can be activated on the Verizon Wireless network. In the mean time you can review the BYOD list for some options for compatible phones. 

 

https://community.verizonwireless.com/t5/Bring-Your-Own-Device/Verizon-Certified-Unlocked-Android-Sm...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ann154
Community Leader
Community Leader

An unofficial list. 

 

https://www.reddit.com/r/verizon/comments/90bpim/list_of_verizon_volte_compatible_phones/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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mama23dogs
Legend

Huh, the BB priv made the list.  Didn't think any BB would make the list.  
The iPhone SE is the smallest smartphone on the list, they sell cheap. 

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Ann154
Community Leader
Community Leader

Additional information. 

https://www.verizonwireless.com/support/knowledge-base-218813/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

tmpc
Enthusiast - Level 2

Thanks for the link, but reading through the comments is not comforting.  Too many variables.  What a mess.

omgo
Enthusiast - Level 1

yes.  we need a 4g phone with a qwerty keyboard please !!!!!!!!!!!!

vzw_customer_support
Customer Service Rep

We would be more thn happy to get you a phone that you will love! Have you checked out our website for a device of your choice? You are always more than welcome to visit a corporate store to get a physical look at the phones! MichelleH_VZW

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Ann154
Community Leader
Community Leader

@omgo wrote:

yes.  we need a 4g phone with a qwerty keyboard please !!!!!!!!!!!!


It doesn't exist. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

We would be more than happy to get you the phone of your dreams! Have you checked out our website for our available phones? You are also more than welcome to visit a store to get a physical feel for them. You can apply your ZIP Code here to find a store near you: www.vzw.com/stores . MichelleH_VZW

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tmpc
Enthusiast - Level 2

Yeah, the phones you offer all some combination of bad quality, too big, or too expensive.  I don't want to buy anything I see on your web site.   As I understand it, I need a 4G phone that supports VoLTE.  Good luck acertaining whether a particular phone meets that requirement from the available information on most phones.  If you were honest people, you would publish a list that indicated every phone that will work on your network in 2020, whether you sell it or not.  That would be trivial for a company as large as Verizon.  The mere fact that you can tell the "bring your own phone" people whether the phone they have will work on the Verizon network or not proves you have the info.

mama23dogs
Legend

@tmpc wrote:

Yeah, the phones you offer all some combination of bad quality, too big, or too expensive.  I don't want to buy anything I see on your web site.   As I understand it, I need a 4G phone that supports VoLTE.  Good luck acertaining whether a particular phone meets that requirement from the available information on most phones.  If you were honest people, you would publish a list that indicated every phone that will work on your network in 2020, whether you sell it or not.  That would be trivial for a company as large as Verizon.  The mere fact that you can tell the "bring your own phone" people whether the phone they have will work on the Verizon network or not proves you have the info.


There really aren't any BYOD flip phones, there's no money in making them.  If you wait, Verizon will probably offer you a free or deep discount on the ones they sell.  
As for 'too big',  they are a mere 1/4 inch longer, same width and depth as the smaller 3g phones.  That's for the Alcatel.  The Cadence is even smaller.

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