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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
RUBADUBEMATT
Member

Summary:  The data rates in my area my area have been horrible for months. Typical download speeds of less than 1MB!

I have talked with Verizon support multiple times on the phone.  They told me that the city owns the tower in this area and it's at capacity.  They are not allowed to expand on it.  So Verizon is looking for another pole or needs to build one.   But for over 4 months now my downloads speeds are less then 1MB per second!!!

I'm paying all the money every month for 4g service and I'm getting dial up speeds.  I'm getting ripped off.  Verizon won't even give me a refund!  I'm FURIOUS!!!!

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
Weth
Sr. Leader

Talk to your city, your city representatives, and your neighbors. Very often this is a NIMBY problem and not a Verizon problem.

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
vzw_customer_support
Customer Support

We definitely want to feed your need for 4G speed rubadubematt. We would never want to see you upset. What is the zip code where you are located? Does issue only occur in this area or is it happening anywhere you are? If only in this area, about how far do you have to travel for the service to improve?

RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
Acrillix
Sr. Member

I agree with Weth

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
RUBADUBEMATT
Member

the Zipcode is 78752.  I happens all around Austin.  I've been testing and mapping the data using the app Sensorly.  Look at the Map below!  I commonly get .015 MBS download speeds!  I want to help but I also feel like I'm wasting my money and getting ripped off!  I don't care who owns the polls, I'm paying for a service and I'm not getting it. PLEASE HELP

VERIZON 4G | See coverage map & speedtest map - Sensorly

Above is the link to the mapped data.  I have to go north about 3 or 4 miles to get better data, but even then it's sometimes slow.  This city is getting bogged down! Your network used to be the best and now it's probably as bad as Sprint

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
RUBADUBEMATT
Member

Why should I have to do this?  I'm paying Verizon for a service and they not providing the level of service they promised.  I mean seriously, this is their problem not mine.  They promise a fast network and I pay over 100 a month and am getting .25Mbps - .75Mbps downloads!  At this point it's been going on for months and they still haven't done anything to fix it.  I know they are capable of putting up temporary cell towers at large events to expand coverage and data rates.  Have the done that? No.  In fact they haven't given me  any straight answers as to what their plan is...

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
RUBADUBEMATT
Member

that makes no sense to me! I'm paying for a service and I'm not getting it.  My part of the equation is covered and it's on Verizon to provide the promised level of service. 

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
RUBADUBEMATT
Member

Look at this data map...

Red dots indicate a speed test of 5Mbps or less.  Here's the sad part.  Almost all the tests so far are 1Mbps or less and on average are only about .25Mbps. 

VERIZON 4G | See coverage map & speedtest map - Sensorly

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
rcschnoor
Community Leader
Community Leader

RUBADUBEMATT wrote:

Why should I have to do this?

Because environmental groups petition these same representatives AGAINST erecting new towers. They also have to hear from people who WANT additional towers or else they simply deny/postpone granting approval.

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Re: Verizon has told me that in North Central Austin Texas there is terrible data speeds because they can't expand the current pole
rcschnoor
Community Leader
Community Leader

RUBADUBEMATT wrote:

I know they are capable of putting up temporary cell towers at large events to expand coverage and data rates.

You want a temporary cell tower which has to be moved/taken down after a few days? How is that going to help you. I thought you would want a more permanent solution?

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