I have been on Verizon data plans for about 10 years with few, if any speed issues, until now. My regular speeds where I live and where I work are around 30-50 Mbps download, and 10-30 Mbps upload. These past 7-10 days, it has been much slower. Just ran the test (speedtest), and I'm getting 2 Mbps download and 0.6 Mbps upload. Please help!
Getting a jump on some of the questions that VZW support could ask...
. Which data plan is currently being subscribed to? Is it one where the mobile devices can be throttled or deprioritized at any time?
. How much data has been used during the current billing cycle?
. What is the zip code?
. Indoors or in & out?
. Any other VZW customers in the same area having the same problem?
. Approx distance from your location to nearest cell tower?
. Topography..flat & open, hilly...lots of trees and tall buildings?
. Is the cellular device fully updated?
. Any recent changes to installed apps?
In order:
I'm in a plan that can be throttled. I'm nowhere close to the limit.
I have 18GB out of 27GB left this month
My zip is 23314. This happens there, at work (23709), church (23323) and everywhere in between
Indoors and outdoors
All my Verizon devices are experiencing the same
Not sure how close I am to a tower, but I've lived in the same place for five years and never had an issue before
Flat topography. Near sea level
It is fully updated
No recent changes to apps.
Rick [removed]
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Greetings from long-time customer.. I have had many many many phones over the years.. But I've just bought my first tablet and for whatever reason.. The data line on this tablet is so slow.. no idea why.. It's been looked at by Verizon people naturally.. In doors and Out doors.. Different towns and states.. As one would expect.. Wifi is works great.. Really around wifi.. I Use the tablet for work.. I Spent about 4 hours a day on the tablet.. Most of that time I Wait... Love the tablet.. On a unlimited plan.. We asked for fast and unlimited..So we have total.. Two tablets and two phones.. All four are new.. The two tablets for work are very slow.. The phones not so much.. But have little issues of there own.. Dropping calls or the person on the other end can not hear you mid call.. Not all the time.. Just enough to drive you crazy.. Just not sure what to do..
Just curious, which unlimited data plan was selected? The plan's description will reveal when throttling or deprioritization can kick in. I have an old 1GB plan and my data speed...the few times I need to access it on my Samsung Galaxy S7 Edge...is always snappy.
We would be happy to take a look at this closer for you.
NicoleC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We understand your concern. We always want you to have the best service. Have you been able to do any troubleshooting? What kind of phone do you have? Are all services affected, or is it only data? Does this happen at all times? Is it random? You can check our troubleshooting assistant at, VZW.com.
JavierMD_VZW
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I've completed the troubleshooting guide. It is across devices, not just mine. The issue is data. Speedtest says I haven't had download speeds of over 4Mbps in at least a week. At my current location, it has been consistently over 35Mbps.
Rick [removed]
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Lasina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have also had very bad service compared to a couple of years ago and it seems to be getting worse. My sip code is 84045 and I have the unlimited data plan. Is there any plans on making up for the lost of speed?
Which Unlimited Data plan has been selected. One allows for throttling at any time regardless of the amount of data consumed during the billing cycle.
We never want any of our customers to experience bad service BONES_73. I'm sorry you're having this issue but we are here to investigate and resolve this for you. I was unable to locate any area wide issues in your are zip code. The type of plan you have will determine your speeds throughout the bill cycle. Do you have any issues with calls or text? Anyone else on your account also having issues?
https://www.verizonwireless.com/plans/
Kinquana_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Ya.. There are 2 phones 2 tablets.. The Phones drop call once and a wile.. (3-5 times a week) Mostly people can not hear you on the other end of the line.. Mid call (5-8 times a week).. The tablets though.. Me and the boss use these for work.. Wifi is sketchy in most locations we are at.. Unless we are at an establishment like Panera.. Getting tablet with mobile data was to cure all that.. Essentially.. When we where told that our plan was fast and unlimited.. Sounded great.. So the Phone data speed is.. Okish.. The tablet is not that useful Half the time.. We are everywhere.. Different States, Cities and Towns.. Indoors and outdoors.. On the the both tablets.. Even full bars.. The data connection is really slow.
Same problem at our house (23117). The 4G LTE internet installed system worked well at first, but over time has gotten steadily slower. I have tried everything to improve service. We used to be able to make cell phone calls from home. The signal strength has gotten so bad that is no longer possible. Verizon recently studied the problem. They replied with a message saying our home is in a low signal area, and we may experience periods of slow service or no service. They gave us no indication that this is a problem Verizon should be able to fix. Verizon technicians do not seem to understand that this is not the way it has always been. The signal strength has gotten steadily worse. Our internet speed test is much slower now than it was just a few weeks ago.
We understand your concern. We always want you to have reliable service. You mentioned you got in contact with our Verizon technicians, were you able to open a ticket to have the area reviewed? Has all possible troubleshooting been completed? How long has this been going on? When did you receive the message you were on a low signal area?
JavierMD_VZW
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Network ticket number [removed] was submitted in April of this year. The network ticket was resolved. Verizon technicians verified that "the impacted location has marginal coverage. Coverage may not be available in this area, or it may vary day to day". This is a house where the Verizon LTE Internet Installed system has been working fine for several years. We always had a green light on the antenna indicating good signal, but for the last few months, the internet speed has gotten worse and worse. The antenna light will only show blue or red, never green anymore. For more than three months various Verizon reps keep saying they "want" us to have reliable service, but nobody with Verizon has offered any actual solution. Since Verizon has done nothing to resolve the problem, we are removing the Verizon LTE internet installed system and replacing it with a Hughesnet Satellite Internet system.
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KL-VA, I understand this has been a hard situation with your data speeds. However, we'd never want to see you go. Let's take a look at the best options for your data situation. Please reply to my Private Message.
Joel_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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